Territory Service Manager

Overview:

Commercial Property Resources (CPR) is a fast-growing vendor-led property services company delivering strategic maintenance, construction, consulting, and vendor management solutions for multifamily and commercial real estate portfolios. We are seeking a proactive, results-driven Territory Manager to oversee vendor performance, field execution, and client satisfaction within a designated regional portfolio. This role is ideal for someone with a strong understanding of facilities management, vendor coordination, and project oversight who thrives in a dynamic, lean, and subcontractor-driven environment.

Key Responsibilities:Vendor & Project Oversight

• Serve as the primary point of contact for all vendor activity within the assigned territory.
• Ensure vendors execute work to CPR’s standards of quality, safety, and timeline compliance.
• Assist in vendor onboarding, training, and compliance with insurance and licensing requirements.
• Conduct quality checks, walkthroughs, and punch lists for completed work.
• Resolve performance issues with vendors quickly and decisively.

Client Relationship Management

• Act as the regional face of CPR for property managers, asset managers, and client representatives.
• Provide proactive updates to clients on project progress, timelines, and service delivery.
• Gather feedback from clients and relay performance insights back to the leadership team.

Operations & Coordination

• Coordinate field work, timelines, and logistics with vendors, internal ops, and scheduling.
• Use CPR systems (UpKeep, MaintainX, CPR Dashboard, etc.) to manage work orders and document progress.
• Work closely with the Estimating and Project Management teams to relay field conditions and scope changes.
• Support timely execution of scope-based work including janitorial, landscaping, turns, capital projects, and repairs.

Performance Tracking & Reporting

• Track KPIs for vendor response time, quality, completion rate, and cost adherence.
• Identify territory-level challenges and propose process improvements.
• Support margin protection by identifying cost overages, misuse of time, or scope creep.

Qualifications:

• 3 years of experience in property services, construction, facility maintenance, or vendor management.
• Strong familiarity with subcontractor-led project delivery models.
• Tech-savvy with the ability to use CRM, project tracking tools, and digital work order platforms.
• Excellent communication, conflict resolution, and customer service skills.
• Comfortable driving to multiple job sites; ability to walk properties and inspect work.
• Highly organized and able to manage competing priorities across multiple projects.
• Spanish-speaking a plus but not required.

Compensation & Benefits:

• Competitive base salary plus performance-based bonuses or commissions.
• Travel stipend or vehicle allowance (if managing multiple markets).
• Opportunity to grow into a Regional Director or Operations Lead role as CPR scales.
• Flexible, entrepreneurial environment with direct access to executive leadership.

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

• Mileage reimbursement
• Travel reimbursement

Work Location: In person

Salary : $25