Electrical Service Manager

This is your ground floor opportunity to build a great department with the backing of an established company. Our company has a great reputation and a large established customer base. Come join an awesome family environment and be part of a management team that cares.

POSITION OVERVIEW

The Electrical Service Manager provides leadership, schedules, coordination, supervision and oversight of personnel performance. The Manager often acts as a client interface and problem solver. As a manager, you will exercise responsibility for developing and managing business operations that increase sales, profitability, market share, and customer and employee satisfaction. This individual will be responsible for sales revenue, forecasting and meeting targeted quota objectives. This is an opportunity to lead a team of great people toward great results. We are looking for a well-rounded, customer-focused professional to help shape the future of our company. We work best with versatile people who can learn fast, think on their feet, and can quickly become competent in the way we currently operate our Company.

DUTIES AND RESPONSIBILITIES:

• Responsible for achieving sales revenue goals. Achievement of sales is a primary objective
• Ensure new team members are oriented to the expectations of the Company
• Assess the competency and capability of personnel providing coaching and training
• Evaluate the capability and results, ensuring that personnel meet quality workmanship standards and expectations
• Oversee the assignment of individuals' daily schedules
• Set and maintain work standards and outline behavioral expectations to ensure employee morale and productivity
• Maintain a record of achieving a high-level of Customer Satisfaction
• Delegate responsibility and maintain follow-up for assessment of results
• Promote, support and facilitate teamwork and foster a positive environment.
• Identify needs and deficiencies in the planning/scheduling and communication
• translating work requirements into a prioritized plan for individual tasks and assignments
• Review and adjust specific workplace activities and schedules to meet customer needs
• Work with personnel to overcome work challenges
• Participate in incident investigations and reviews. Complete incident and other safety reports
• Report on workforce production, work progress and revenue generation
• Complete required statistical reports
• Recommend personnel transfers, actions and promotions

REQUIREMENTS:

• Minimum of 2 years of experience in a Leadership role in the electrical trade is required.
• Hands-on experience as a qualified and competent electrical (preferable license)
• Prior experience managing a large group of employees preferred
• Excellent computer skills needed including Microsoft Office
• Success in driving revenue/targeted quotas attainment for a division
• Outstanding leadership skills are necessary
• Great attitude, high energy, great communication skills, sales driven.
• Valid driver’s license

BENEFITS:

• Weekly Pay & Paid Training
• Medical, Dental, Vision Insurance
• Health Savings Account
• Short & Long Term Disability
• Company Paid Life Insurance
• PTO including vacation, sick and holiday
• Matching 401(k) & Roth IRA
• Company Truck, Gas Card, Phone, Tablet, and Uniform
• Employee Discounts
• Employee Referral Bonus
• On-going training & development
• Plus growth opportunities

What YOU will do:

· Daily management of high-volume service department, HVAC service technicians and staff

· Evaluate workload and schedule of service work in a way that best utilizes service technicians.

· Hire, lead, and train a team of techs on technical and sales knowledge.

· Knowledgeable on how to teach sales and new techniques.

· Provide excellent customer service; be able to communicate with customer, office staff, sales department, and field help.

· Report on team performance.

· Properly and efficiently document all calls/jobs to the company's requirements

· Stay up to date on current technologies and new products in the field

What YOU will bring:

· 5 Years residential HVAC experience, management experience preferred

· Strong organizational leadership skills to lead and grow a team of technicians.

· Strong technical background in diagnostic skills on all residential and light commercial equipment.

· Ability to train proper technical diagnostic techniques on all equipment from basic to high efficiency inverter systems.

· Great attitude, high energy, great communication skills, sales driven.

· Strong computer skills (word, excel, adobe, etc.)

· Valid drivers’ license and ability to pass background test and drug screen.

· Ability to handle heavy equipment and work outdoors