What are the responsibilities and job description for the Customer Service Technician position at CPR-Cell Phone Repair?
We are seeking a Customer Service Technician who excels at communication, problem-solving, and delivering a consistent customer experience while developing technical repair skills through a structured certification program.
This role is ideal for someone who enjoys helping people, learning hands-on skills, and working within a team that values accountability and continuous improvement. No repair experience required — we'll train you.
Key Responsibilities
- Serve as the primary point of contact for customers
- Evaluate device issues and document repair needs
- Clearly explain the service process and expectations
- Perform intake inspections and basic troubleshooting
- Maintain accurate service tickets
- Coordinate workflow with repair technicians
- Deliver a consistent customer experience
- Progress through certification milestones
- Support store organization and workflow efficiency
Qualifications
Required
- Strong communication skills
- Detail-oriented and organized
- Professional and dependable
- Ability to follow structured processes
- Willingness to learn technical repair skills
- Positive, solution-oriented mindset
Preferred
- Customer service experience
- Technical aptitude or interest in electronics repair
- Experience working in structured environments
- Retail or service industry experience
Growth Path
We invest in our people. Certified Technicians can advance through:
Certified Technician → Senior Technician → Store Manager → Operations roles
Benefits
- On-the-job training
- Paid time off
- Commission/bonus opportunities once certified
Our Culture
We're a performance-driven, team-oriented shop focused on growth, reliability, and professional development. We communicate clearly, focus on solutions over blame, and support each other to keep service consistent — with clear expectations and measurable paths to grow.
Pay: $15.00 - $18.00 per hour
Benefits:
- On-the-job training
- Paid time off
Application Question(s):
- Tell us about a time you helped a frustrated customer. What steps did you take to resolve the issue?
Work Location: In person
Salary : $15 - $18