Director of Operations

Why this role mattersAs Director of Operations you will serve as a key support member of the leadership team, working closely with the COO and other senior leaders to ensure smooth day-to-day operations, efficient resource management, and scalable processes that support growth. This role bridges high-level strategy with execution, overseeing operations across multiple offices, practice groups, and project teams within the A/E industry.What you’ll doOperational Leadership: Partner with the COO to develop and implement operational strategies, business processes, and systems that support firm-wide goals.Enterprise Level Communication: Ensure cross-practice and functional collaboration and communication is supported and enabled to drive efficiency, consistency, and business culture. Resource Management: Oversee workload balancing, staffing models, and utilization across disciplines to ensure efficient project delivery.Process Standardization and Workflow- Identify workflows and processes that require SOP's and/or workflow improvement, provide and integrate SOP's and workflows firmwide to eliminate waste and disorganization.Process Improvement: Drive continuous improvement initiatives, standardizing workflows and tools to optimize efficiency, quality, and profitability.Financial & Project: Collaborate with Finance and Project Management leaders to monitor budgets, schedules, and operational KPIs.Firmwide Integration: Ensure consistent alignment of operational practices across offices and disciplines, fostering collaboration and knowledge-sharing.Talent & Culture: Partner with HR to support talent acquisition, employee development, succession planning, and a culture of accountability and excellence.Technology & Innovation: Drive the adoption and use of technology platforms (e.g., project management, ERP, CRM, BIM tools, Mosaic) to improve operations, monitor adoption.Client Service Support: Ensure operational practices enhance the client experience by improving responsiveness, consistency, and delivery quality.What you bring Bachelor’s degree in Business Administration, Architecture, Engineering, Construction Management, or related field with an MBA desirable. 10 years of progressive operational leadership experience, ideally within an A/E/C or professional services environment.Strong knowledge of project-based business operations, resource planning, and financial management.Proven experience leading cross-functional teams and managing multi-office operations.Exceptional problem-solving, organizational, and decision-making skills.Strong communication and interpersonal skills with the ability to influence at all levels of the organization.Demonstrated ability to balance strategic thinking with hands-on operational execution.What we offer: CPL cares about your future with us! That’s why we offer the following benefits to you and your family: Internal Mobility & Career Advancement Healthcare for you and your family including spouse coverage: Medical, Dental, Vision & Prescription insurances. Single Plans with 100% paid premium Flexible Time Off 8 Holidays a year Retirement Savings Plan - Contribution from CPL to grow your retirement funds. Tuition Assistance: You may be eligible for continuing education assistance. Student Loan Assistance Program: CPL will contribute up to a maximum of $100 a month for 5 years ($6,000 total) towards student loan debt. Licensure Assistance Long-Term Disability Insurance Company/team member premium sharing Flexible Spending Account $5,000 dependent childcare annually paid 100% by team member pre-taxes. FREE Life Insurance and AD D Insurance Voluntary Short-Term Disability Insurance What does it look like working here? We believe that building a strong community is about establishing a prevailing sense of fellowship among our team members, friends, and neighbors. Collaboration – working with others towards the best solution, placing great emphasis on the collective wisdom of our internal teams. Family – celebrating others’ successes, genuinely caring about the happiness and well-being of our team members and recognizing their own families as extensions of the CPL family. Fun – not taking oneself too seriously, fully understanding that fun at work is conducive to productivity. Inspiration – contributing to an uplifting workplace that facilitates growth and success by maintaining a positive, upbeat attitude. Integrity – doing what is ethically right and providing reliable follow-through on commitments. Ingenuity – seeking new opportunities and consistently identifying unexpected and practical ways to solve problems. The rate for this position generally ranges between $164K-197KK annually. This range is a good faith estimate provided pursuant to the New York Pay Transparency Law. It is based on what a successful New York applicant might be paid and assumes that the successful candidate will be in New York or perform the position from New York. Similar positions located outside of New York will not necessarily receive the same compensation. Actual pay rates may vary from the range, as permitted by New York Equal Pay Transparency Law. Compensation offers will be based on various factors, including operational needs, individual education, qualifications and experience, work location and comparison to employees already in the role, as well as other considerations permitted by law. A potential new employee's pay history will not be used in compensation decisions.CPL does not accept unsolicited resumes from recruiting professionals or agencies, nor do we accept resumes from any source that does not reference a specific, open position. CPL will not be responsible for any fees arising from the use of resumes submitted by recruiting professionals or agencies that do not have a current placement fee agreement with CPL. All initial communication with recruiting professionals or agencies must go through our Talent Acquisition Team.

Salary : $164,000 - $197,000