What are the responsibilities and job description for the Dispatch Manager position at CPI Service?
Position Overview
The Dispatch Manager plays a central role in ensuring CPI Service runs smoothly behind the scenes. Reporting to the General Manager, this position oversees dispatching, job scheduling, and customer service. The Dispatch Manager ensures that field employees are scheduled efficiently, jobs are tracked and invoices, and all internal processes comply with company standards.
Dispatching & Scheduling
- Manage day-to-day dispatching, field employee scheduling, and job coordination.
- Optimize use of Housecall Pro (HCP) and Airtable for work order tracking, KPIs, and client data.
- Balance technician availability with customer priorities.
Qualifications
- 3–5 years in business operations, dispatch, HR, or finance (service trades preferred: plumbing, HVAC, or construction).
- Experience with field service platforms (Housecall Pro preferred)
- Strong organizational skills with attention to detail.
- Ability to multi-task in a fast-paced environment.
Compensation & Benefits
- Competitive salary with performance-based bonus opportunities.
- Health, dental, and vision insurance.
- 401(k) retirement plan
- Paid time off and holidays.
- Professional growth opportunities within a growing company.
This is an in-office role requiring daily presence between 7:00am - 5:00pm.
Job Type: Full-time
Projected Total Compensation: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $65,000 - $75,000