What are the responsibilities and job description for the Operations Manager position at Mail Dispatch, LLC?
Established last-mile courier service is seeking a high-level Operations Manager candidate to oversee a robust and growing delivery route operation in San Jose, CA.
This leadership position is responsible for managing a growing, last-mile pick-up and delivery operation based out of San Jose, CA providing delivery and courier service to the East Bay and San Francisco areas. The ideal candidate will provide leadership and direction to operations personnel, coordinate with customers and other leadership team members, and ensure cost effective operations in branch operations. This position will be responsible for independently managing an operation of 0 drivers and direct reports with a focus on safety and security, meeting delivery KPIs, delivery related projects, asset management, and staffing/recruiting/basic HR functions.
Accountabilities
o Manage and provide high-level leadership to employees and subordinates
o Recruit, retain, and staff operational needs. Responsible for basic HR functions
o Train and influence operations team on initiatives and route optimization projects
o Accountable for managing delivery metrics and meeting customer KPIs
o Anticipate challenges and implement/drive solutions.
o Conduct hub audits and reinforce policy and procedures as they relate to safety and security.
o Resolve escalated delivery issues and follow up with on-going customer communication.
Qualifications
o Associates or Bachelor’s degree in logistics, business, management, or related field experience
o 5 years of management leadership experience with experience in logistics, transportation management, or supply chain services preferred
o Experience in hiring, recruitment and basic HR functions
o Excellent communication and interpersonal skills with the ability to work independently and as a team member
o Ability to multi-task with strong organizational skills and effectively prioritize multiple simultaneous demands
Please email resume along with salary expectation to the email link in this posting.
Job Type: Full-time
Salary: $90,000.00 - $100,000.00 per year, DOE
Job Type: Full-time
Pay: $90,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
Salary : $90,000 - $100,000
