What are the responsibilities and job description for the Residential Service Technician position at CPI Security?
We are seeking a Residential Service Technician in Charlotte, NC to join our team! In this role, you will provide top-tier service to our customers by troubleshooting and maintaining their security systems, ensuring all issues are resolved promptly and accurately. This is an excellent opportunity for someone who enjoys hands-on work, solving problems, and delivering exceptional customer service—all while earning a performance-based income.
What You’ll Do:
What You’ll Do:
- Service and maintain residential security systems, ensuring timely and accurate troubleshooting
- Perform home walkthroughs to determine optimal configurations and opportunities for additional protection
- Communicate professionally with customers, connect systems to central monitoring, and provide demonstrations
- Manage administrative tasks, prioritize safety, and maintain company tools and equipment efficiently
- High school diploma or equivalent; technical training is a plus
- Strong sales skills with mechanical aptitude for troubleshooting and repairs
- Excellent communication, customer service, and a safety-first mindset
- Professional appearance and demeanor; alarm or telecom experience is a bonus
- $60,000 to $80,000 average annual earnings (hourly training pay and 100% uncapped commission after training)
- Opportunities for advancement and long-term career mobility
- Every other weekend off plus company-provided equipment (ie. vehicle, fuel card, iphone, ipad) and paid training)
- Medical, dental, vision, 401(k) with match, PTO, and special perks like free security systems and educational assistance
Salary : $60,000 - $80,000
