What are the responsibilities and job description for the Premium Ticket Sales position at CPAC — Future of Freedom?
Ideal For
A student who is comfortable on the phone, reads a room (and a spreadsheet), and wants to learn consultative selling at the top of the ticket ladder.
The Premium Ticket Sales Intern manages the inquiry and fulfillment pipeline for VIP and premium ticket packages — the highest-touch transactions in the events sales funnel. It is a sales role dressed in hospitality, built for someone who can hold a premium conversation and close without pressure.
Core Duties
- Respond to premium and VIP package inquiries via phone and email with accurate, timely, and gracious communication.
- Maintain the premium ticket inventory ledger and reconcile sold packages against available allocation.
- Build and maintain prospect lists for past and lapsed premium buyers; execute outreach campaigns.
- Coordinate with the Attendee & Exhibitor Experience team on credentialing, seating, and benefit fulfillment for premium buyers.
- Track the premium sales pipeline in the CRM and report weekly against goal.
- Draft and send confirmation, itinerary, and pre-event briefing communications to premium buyers.
- Resolve billing questions and process payment and refund requests per policy.
- Audit post-event premium fulfillment and flag gaps for follow-up.
Role-Specific Qualifications
- Clear, professional phone and written communication; comfort with cold and warm outreach.
- Strong records discipline and comfort working in a CRM and spreadsheets.
- Discretion handling high-value buyers and private contact information.
- Ability to hold a premium conversation and close a sale without pressure.
- Availability for the full event window and irregular hours during sales peaks.
Standard Qualifications — All Internships
- Current enrollment in an accredited college or university; eligible for the Federal Work Study Program where applicable.
- Senior in high school, recent high school graduate, or GED equivalent.
- Strong organizational skills with attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and general computer literacy.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Reliable, punctual, and professional demeanor.
- Discretion with confidential and pre-release information; adherence to all organizational policies, including confidentiality, data handling, and workplace safety standards.
- Prior office or customer service experience is a plus but not required.
Internship: minimum 16 hours per week, in person, Alexandria, VA. You are allowed to work up to 40 hours a week with limited overtime opportunities.
Every intern completes the program's five core competencies and attends the annual conference. Expect a written midpoint review, weekly one-on-one supervision, and a documented portfolio of completed work.
For current openings please visit CPAC.org/ApplyNow
Please note this role is open during one of the cohorts each year and may not be open for each cohort or semester depending on needs.
CPAC.org/ApplyNow will redirect you to our application portal where you can apply for open positions and is a system operated by our HR partner TriNet via app.trinethire.com