Senior Director of Residential Services

POSITION SUMMARY:

Responsible for the administrative management of care provided to person’s receiving services living in assigned residences. Directly supervises Residential Coordinators, Activity Coordinator, Night Shift Supervisors and Staffing Coordinators. Oversees operations to ensure the fulfillment of the agency‘s mission and Person-Centered Planning.

POSITION DUTIES:

1.      Provides direction and training to the Administrator of Residential Services, Residential Coordinators, Night Shift Supervisors and Staffing Coordinators in areas related to the daily operation of all residences in assigned Borough.

2.      Supervises the Activity Coordinator in the area of Community Inclusion and Person-Centered Planning.

3.      Ensures compliance of all residential electronic systems in the assigned Borough.

4.      Maintains all audit-ready binders.

5.      Completes and ensures implementation of Plans of Corrective Actions. 

6.      Set performance standards and provide modeling, support and training needed for staff to achieve standards. Liaison with Agency’s training department to ensure all borough wide training needs are addressed.

7.      Conducts regularly scheduled and special team meetings with Management and Clinical Personnel to address issues related to the people receiving our services.

8.      Ensures compliance with federal, state and local regulations, as well as Agency policy and procedures.

9.      Participates as a member of the Quality Improvement Reviews that are conducted by the Quality Management Department. Reviews results/recommendations and ensures that appropriate corrective action(s) are taken. Ensures management personnel implements recommendations made by the incident review committee within set time frames.

10.   Provides oversight to Staffing Coordinators to ensure scheduling, deployment and payroll is completed for each shift within budgetary guidelines.

11.   Responsible for interviewing, hiring, supervising, evaluating, and providing guidance to management personnel.

12.   Develops and ensures implementation of the plan of corrective action for all audits.

13.   Participates in the development and oversight of the budget for each residence within the borough. Provides oversight for personal and agency funds.

14.   Ensures all residences are clean, safe and well maintained at all times.

15.   Conducts and Chairs the monthly borough level Minor Notable meetings.

16.   Ensures participation in all grievance proceedings and Labor Management meetings.

17.   Ensures completion and submissions of CAPS, and immediate protections.

18.   When the VP of Residential Services is absent, the Senior Director may be assigned to support any Director who does not have a Senior Director.

19.   Assist VP of Residential Services with annual budget and allocations.

20.   Review and complete projects assigned to Senior Administrator delegated by VP of Residential Services.

21.   Performs all other duties as assigned.

REQUIREMENTS:

1. Minimum of a Bachelor’s degree in a related human services field required.

2. Knowledge of applicable Home and Community based waiver services and IRA and/or ICF requirements.

3. Minimum of three (3) years supervisory experience and working with people with developmental disabilities.

4. Must be able to provide weekend administrative coverage as scheduled and work flexible hours as needed.

5. Working knowledge of Microsoft Office Applications.

6. Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies and procedures. Adheres to the agency’s corporate compliance program, including the code of business conduct, the NYS and federal false claims acts, whistleblower protections and mandatory reporting. Completes corporate compliance training at least annually. Fully cooperates in all corporate compliance investigations and reviews.

SUPERVISES:

Directly:          

Director of Residential Services, Activity Coordinator, Residential Coordinators, Night Shift Supervisors and Staffing Coordinators

Indirectly:

Direct Care Counselors, and Shift Supervisors.