Recovery Coordinator

Job Description

Cozen O'Connor is looking for a detail‑driven, solutions‑oriented Recovery Coordinator to join our team. In this role, you’ll manage a portfolio of delinquent B2B accounts, coordinate recovery strategies, and work directly with business customers to resolve outstanding balances. Your work will directly support cash‑flow stability, reduce aging, and strengthen client relationships.

Responsibilities

• Manage a portfolio of delinquent commercial accounts, ensuring timely follow‑up and resolution.
• Contact business customers by phone and email to recover past‑due balances and negotiate payment arrangements.
• Investigate billing disputes, service issues, and account discrepancies to determine root causes and next steps.
• Collaborate with internal teams—including Billing, Sales, Customer Service, and Legal—to remove barriers to payment.
• Maintain accurate, compliant documentation of all collection activity in company systems.
  
  

Qualifications

• Experience in commercial collections, accounts receivable, credit, or B2B account management.
• Strong negotiation and communication skills with the ability to navigate challenging conversations professionally.
• Ability to interpret contracts, invoices, statements, and purchase orders.
• High attention to detail and strong organizational skills for managing a large account portfolio.
• Familiarity with collections software, ERP systems, or CRM tools.
  
  

The salary range for this role is $50,000 - $65,000 and represents the Firm's good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate's relevant experience, qualifications and location.