What are the responsibilities and job description for the Endpoint Engineer position at Cozen O'Connor?
Job Description
We are seeking a skilled and detail‑oriented Endpoint Engineer to join our IT Operations team at Cozen O’Connor. In this role, you will be responsible for the day‑to‑day management, security, and operational health of all endpoint devices across the firm.
You will work at the intersection of device lifecycle management, security compliance, and user support—ensuring endpoints remain productive, secure, and aligned with firm standards and regulatory obligations common to a large law firm. This is a hands‑on, technically demanding position for an engineer who thrives on automation, takes ownership of their environment, and can operate effectively in a fast‑paced, service-oriented organization.
Responsibilities
Endpoint & MDM Management
Required Qualifications
We are seeking a skilled and detail‑oriented Endpoint Engineer to join our IT Operations team at Cozen O’Connor. In this role, you will be responsible for the day‑to‑day management, security, and operational health of all endpoint devices across the firm.
You will work at the intersection of device lifecycle management, security compliance, and user support—ensuring endpoints remain productive, secure, and aligned with firm standards and regulatory obligations common to a large law firm. This is a hands‑on, technically demanding position for an engineer who thrives on automation, takes ownership of their environment, and can operate effectively in a fast‑paced, service-oriented organization.
Responsibilities
Endpoint & MDM Management
- Administer and maintain Microsoft Intune across Windows, iOS, iPadOS, and Android platforms in a multi‑office law firm environment.
- Manage device enrollment, configuration profiles, compliance policies, and application deployment across all managed endpoints.
- Support Zero Touch Provisioning workflows (Windows Autopilot) to streamline onboarding for attorneys and staff.
- Oversee OS upgrades and feature update rollouts while minimizing disruption to legal teams and time‑sensitive workflows.
- Monitor and verify patch deployment status across all platforms; troubleshoot failed installations and ensure timely remediation of critical vulnerabilities.
- Maintain automated patching workflows with manual oversight for high‑priority security fixes impacting firm risk posture.
- Perform daily review of endpoint dashboards and monitoring tools; investigate and remediate devices that are offline, non‑compliant, or degraded.
- Proactively identify performance, hardware, or security issues before they impact attorneys or client deliverables.
- Maintain accurate endpoint asset inventory across MDM platforms.
- Manage full device lifecycle—from procurement and provisioning through refresh, decommissioning, and secure disposal—aligned with firm policies.
- Enforce endpoint security configurations including disk encryption, firewall policies, application controls, and EDR/XDR tooling.
- Conduct daily review of security dashboards and alerts; respond to endpoint‑related security events.
- Ensure endpoints align with firm security baselines, client confidentiality obligations, and regulatory requirements common in legal environments.
- Manage software packaging, deployment, and updates for Windows using Intune and approved third‑party tools.
- Develop and maintain automation using PowerShell (and shell scripting where applicable) for reporting, remediation, and configuration enforcement.
- Continuously refine automation to reduce manual effort and improve consistency across the firm.
- Act as a senior escalation point for endpoint‑related issues impacting attorneys and business professionals.
- Partner with the Help Desk, Security, and Infrastructure teams during incident response and major troubleshooting efforts.
- Maintain clear documentation for endpoint standards, procedures, and known issues.
- Provide operational, compliance, and risk‑focused reporting to IT leadership.
Required Qualifications
- 3 years of experience in endpoint engineering, systems administration, or a related IT operations role.
- Hands‑on experience with Microsoft Intune or comparable enterprise MDM platforms.
- Strong knowledge of Windows operating systems; Linux experience a plus.
- Proficiency in PowerShell scripting.
- Experience with Zero Touch Provisioning (Windows Autopilot and/or Apple Business Manager / DEP).
- Solid understanding of endpoint security concepts including encryption, EDR/antivirus, application control, and firewall policies.
- Experience supporting users in a professional services or enterprise environment with high availability expectations.
- Bachelor’s degree in Information Technology, Computer Science, or a related field is strongly preferred.
- Experience managing iOS, iPadOS, and Android devices at scale.
- Exposure to Microsoft Entra ID (Azure AD) and hybrid‑joined environments.
- Familiarity with endpoint security tools such as CrowdStrike Falcon or similar EDR/XDR platforms.
- Experience with Windows software packaging (Win32, MSIX) and deployment best practices.
- Prior experience supporting a law firm or regulated professional services enivronment.