What are the responsibilities and job description for the Communications Specialist - Emergency Communications position at CoxHealth?
Facility
Cox North: 1423 N Jefferson Ave, Springfield, Missouri, United States of America, 65802
Department
1811 Emergency Communications
Scheduled Weekly Hours
40
Hours
Work Shift:
Day Shift (United States of America)
CoxHealth Is a Leading Healthcare System Serving 25 Counties Across Southwest Missouri And Northern Arkansas. The Organization Includes Six Hospitals, 5 ERs, And Over 80 Clinics. CoxHealth Has Earned The Following Honors For Workplace Excellence
The Communication Specialist is responsible for answering 911 calls and appropriately dispatching emergency services within the established time frame. This includes gathering critical information regarding the nature of the complaint and verifying the location of the incident per protocol. Responsible for remaining on the phone with the caller until the first responder arrives and coaches the caller per protocol as the situation requires. The Communication Specialist assigns appropriate level of ambulance to the event and sends all corresponding information within 30 seconds of dispatch. Responsible for managing the ambulance posting plan as workflow requires. Flight follows helicopters when needed.Education: ▪ Required: High School Diploma or Equivalent ▪ Preferred: Emergency Medical Dispatch Training Experience: ▪ Preferred:1 year of communications center experience Skills: ▪ Calmly and efficiently perform and make appropriate decisions rapidly under stress in emergency situations. ▪ Ability to follow instructions. ▪ Possess good telecommunications skills. ▪ Possess ability to track and manage multiple tasks simultaneously. ▪ Possess ability to maintain a tolerant and congenial presence when dealing with public, crews and other departments while answering numerous calls per day and covering urgent requests. Licensure/Certification/Registration: ▪ Preferred: PRO QA
Cox North: 1423 N Jefferson Ave, Springfield, Missouri, United States of America, 65802
Department
1811 Emergency Communications
Scheduled Weekly Hours
40
Hours
Work Shift:
Day Shift (United States of America)
CoxHealth Is a Leading Healthcare System Serving 25 Counties Across Southwest Missouri And Northern Arkansas. The Organization Includes Six Hospitals, 5 ERs, And Over 80 Clinics. CoxHealth Has Earned The Following Honors For Workplace Excellence
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces by Newsweek.
- Recognized as a Greatest Workplace for Women in both 2023 and 2024.
- Listed as one of the Greatest Workplaces for Diversity in 2024.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Ranked among the Best Employers by State for Missouri.
- Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.
- Medical, Vision, Dental, Retirement Plan with employer match, and many more!
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
The Communication Specialist is responsible for answering 911 calls and appropriately dispatching emergency services within the established time frame. This includes gathering critical information regarding the nature of the complaint and verifying the location of the incident per protocol. Responsible for remaining on the phone with the caller until the first responder arrives and coaches the caller per protocol as the situation requires. The Communication Specialist assigns appropriate level of ambulance to the event and sends all corresponding information within 30 seconds of dispatch. Responsible for managing the ambulance posting plan as workflow requires. Flight follows helicopters when needed.Education: ▪ Required: High School Diploma or Equivalent ▪ Preferred: Emergency Medical Dispatch Training Experience: ▪ Preferred:1 year of communications center experience Skills: ▪ Calmly and efficiently perform and make appropriate decisions rapidly under stress in emergency situations. ▪ Ability to follow instructions. ▪ Possess good telecommunications skills. ▪ Possess ability to track and manage multiple tasks simultaneously. ▪ Possess ability to maintain a tolerant and congenial presence when dealing with public, crews and other departments while answering numerous calls per day and covering urgent requests. Licensure/Certification/Registration: ▪ Preferred: PRO QA