What are the responsibilities and job description for the IT Customer Support Analyst - Service Desk position at CoxHealth?
Facility
Chase Building: 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department
1709 IT Service Desk
Scheduled Weekly Hours
40
Hours
8:00 AM - 4:30 PM
Work Shift
Day Shift (United States of America)
CoxHealth Is a Leading Healthcare System Serving 25 Counties Across Southwest Missouri And Northern Arkansas. The Organization Includes Six Hospitals, 5 ERs, And Over 80 Clinics. CoxHealth Has Earned The Following Honors For Workplace Excellence
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education:
Chase Building: 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department
1709 IT Service Desk
Scheduled Weekly Hours
40
Hours
8:00 AM - 4:30 PM
Work Shift
Day Shift (United States of America)
CoxHealth Is a Leading Healthcare System Serving 25 Counties Across Southwest Missouri And Northern Arkansas. The Organization Includes Six Hospitals, 5 ERs, And Over 80 Clinics. CoxHealth Has Earned The Following Honors For Workplace Excellence
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
- Medical, Vision, Dental, Retirement with Employer Match and more (20 hrs/week)
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education:
- Preferred: Associate's degree in Computer Science, Information Technology, Experience:
- Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting. Skills:
- Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
- Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
- Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
- Ability to effectively document support request and solutions for future reference. Licensure/Certification/Registration: ▪ N/A