What are the responsibilities and job description for the Sales Support Specialist I position at Cox Communications?
Sales Support Specialist
The purpose of the Sales Support Specialist (SSS) is to provide order entry and sales support to Cox Field Operations, Sales, and eCommerce departments (where available) and many external sales channels; to provide sales and customer service assistance to external customers who either call in to request new or upgraded services or who are referred by another department or a Cox employee.
What You'll Do
We want you to feel cared for and respected (like you do with our customers), and that starts with Cox's highly competitive pay (base plus commissions) and other compensation perks (401k company matching, comprehensive medical benefits & life insurance DAY ONE, Discounted Cox services). We also offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who "get you." At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
Who You Are
Minimum
Compensation
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
The purpose of the Sales Support Specialist (SSS) is to provide order entry and sales support to Cox Field Operations, Sales, and eCommerce departments (where available) and many external sales channels; to provide sales and customer service assistance to external customers who either call in to request new or upgraded services or who are referred by another department or a Cox employee.
What You'll Do
- Provides transactional support for numerous programs, currently including Cox.com, Online vendor partners, Connect2Compete, ConnectAssist, Employee Courtesy Services, fix campaign notifications & fraud order handling
- Utilizes multiple tools & systems to perform order entry, reviews documentation, contacts customers via outbound dialing and emails, provides live chat support to internal employees needing assistance
- Communicates and works with customers to resolve issues that interfere with them connecting new service
- Accountable for achieving & sustaining individual, key performance indicators on an ongoing basis
- Takes inbound calls from customers and employees to support the inbound queue, as necessary
- Assist with order fulfillment by ensuring orders are entered accurately and timely
- Learns and complies with the company's Sales Operations standards and policies
- Assists with special projects as assigned
We want you to feel cared for and respected (like you do with our customers), and that starts with Cox's highly competitive pay (base plus commissions) and other compensation perks (401k company matching, comprehensive medical benefits & life insurance DAY ONE, Discounted Cox services). We also offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who "get you." At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
Who You Are
Minimum
- High School Diploma/GED
- 1 year of experience in call center or related field
- Demonstrated capacity to thrive in a high-change business environment
- Requires strong knowledge of Microsoft Word & Excel
- Exceptional customer service skills
- Excellent data entry and telephone skills
- Detail-oriented
- Strong multi-tasking skills using multiple tools
- Excellent verbal & written communication skills
- Bilingual fluency - English/Spanish highly preferred
- Strong expertise in Cox's ICOMS/ICE system
- Strong expertise in DocuSign & Quickbase
Compensation
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Salary : $17 - $25