Customer Care Specialist II

Cox Automotive's FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & proprietary fleet technology. FleetNet America is Cox Automotive Mobility's centralized Maintenance Management division; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business.

Job Duties:

• Administrative duties for onboarding new customers that may require working in several different applications.
• Working with sales and customers directly to acquire information for onboarding.
• Make updates and changes to customers inventory, service requirements or contact information in FleetNet applications.
• May also perform additional duties, such as: data analysis, special projects related to customer's needs, reporting.

• Consult supervisor as needed for problem/complex request resolutions.
• Provide input for improvements, diagnostic tools, and process changes.
• Monitor queues to proactively look for changes needed and potential issues.

Minimum Qualifications:

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.

Preferred Qualifications:

• Friendly and professional tone and demeanor.
• Can-do attitude, self-starter with a willingness to assist in all functional areas as needed.
• Capable of interacting effectively with clients and vendors as well as managers and peers.
• Customer Oriented - Desire to serve both external and internal customers by focusing effort of meeting the clients' needs.
• Working knowledge and proficiency with Microsoft Excel and Word applications.
• Excellent verbal and written communications and interpersonal skills. Bi-lingual, a plus.
• Effective problem solving and technical troubleshooting skills.
• Ability to work independently as well as in a team environment.
• Ability to manage multiple projects simultaneously.
• Willingness to work overtime.

USD 17.74 - 26.59 per hour

Compensation:

Hourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.