Business Services Specialist II (Manheim)

This position is responsible for handling the administrative functions of the Business Services department including Front Office and Redemptions.

What's In It for You?

Here's a sneak peek at the benefits you could experience as a Cox employee:

• Competitive pay opportunities.
• Exceptional work-life balance and flexible time-off policies.
• Comprehensive healthcare coverage from day one, with multiple options for individuals and families.
• Generous 401(k) retirement plans a company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, employee discounts and much more.
  
  

Check out all our benefits.

What You'll Do

• Handle all administrative tasks involving the front office operations.
• Work AR accounts to collect past due payments.
• Handle all redemptions for clients who wish to redeem their repossessed vehicles.
• Handle clients' concerns/issues and respond professionally.
• Assisting dealers with transactions such as verifying Auction Access, title status etc.
• Serve as a back up to the Procurement and Posting Specialist.
• Gain familiarity with and working proficiency in Titling & Records administrative and transactional processes.
• With guidance, performs basic Titling & Records duties, including: reviewing titles for negotiability, signing and releasing titles for sellers and buyers, completing applications for new titles on behalf of clients, completing repossession affidavits, completing affidavits of correction, accepting and addressing questions from clients, escalating as needed to ensure accurate and timely resolution.
• Gains understanding of departmental policies and procedures for title release and follow-up.
• Gains understanding of regulatory requirements for Titling & Records activity and processing.
• Assists with special projects as assigned
• May be required to work overtime (more than 40 hours per week) as business needs dictate.
• Other duties as assigned
  
  

Minimum Qualifications

• HS Diploma or GED and 3 years of experience
• Effective communication and organization skills required.
• Requires strong knowledge of Microsoft Word and Excel.
• Strong attention to detail
• Excellent customer service skills (verbal and written)
  
  

USD 21.83 - 32.79 per hour

Compensation

Hourly pay rate is in the range of $21.83 - $32.79/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.