Field Service Technician II

About the Company

Toshiba America Business Solutions, a leader in digital technology, is seeking a Field Technician in Honolulu. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.

About the Role

As the Field Service Technician, you will positively impact on the business and our customers through maintaining, servicing, and repairing their office equipment throughout the territory. Your core focus as Field Service Technician will be to provide on-site technical support and maintenance for black and white, color, and multifunctional printers, copiers, and other devices at customer locations. As you succeed in this role, you’ll build cross-functional expertise and business acumen, opening doors for future career growth at Toshiba. Explore the Learn More section below to gain more knowledge about Toshiba America Business Solutions.

Responsibilities

• Provide printer and copier maintenance, service, and repairs to customers
• Deliver product training efficiently and effectively
• Diagnose equipment issues and carry out installations and upgrades
• Make modifications, remove old units, and retrofit existing hardware
• Complete field calls according to priority while practicing effective time management
• Continuously enhance your technical skills for field assignments
• Rebuild components at the shop

Qualifications

• High School Diploma or GED
• A minimum of three years of experience in one or more of the following:
• Technical repair, service and installation of copier/office equipment (Preferred)
• Technical service, repair or training of Photo ID systems/software, printers, ID Badge, or Fingerprint equipment
• Technical service, repair or support of comparable products
• Advanced education or certification or internships in respective areas can be used to meet experience requirement
• Ability to lift 50 lbs. The job involves frequent bending, lifting, and reaching.
• Requires a valid state driver's license and minimum level of auto insurance coverage per Toshiba policy for positions entailing extensive use of personal car while on company business.

Required Skills

• Technical repair and service skills
• Effective communication and training abilities
• Time management skills
• Problem-solving skills

Preferred Skills

• Experience with Photo ID systems/software
• Experience with printers and fingerprint equipment

Pay range and compensation package

Hourly range $22.00-$25.00, depending on experience. Monthly Performance Based Technician Bonus - up to $6,000 per year—$450 per month, plus an accelerator.

What’s in it for you?

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs - Pre-tax spending accounts
• 401(k) plan
• Pet Insurance
• Company provided life insurance
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
• Auto Reimbursement Program
• Employee discounts

Equal Opportunity Statement

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodationrequest@tabs.toshiba.com to request accommodation.