Driver Onboarding and Success Specialist

Driver Onboarding & Success Coach About Us Formed in 1924 Cowan Systems is a subsidiary of Schneider National headquartered in Baltimore MD and enjoys a history of excellence and quality in the transportation business Starting out as one mans entrepreneurial spirit has grown into six unique divisions that operate throughout the country Today Cowans state of the art fleet has grown to 2100 power units and 6500 trailers operating out of 40 locations nationwide Due to continued growth Cowan Systems LLC is seeking the top talent in the industry to join our team Cowan Systems LLC is a national truckload carrier that specializes in providing high quality dedicated fleet services for companies requiring first rate performance Cowan Systems offers dedicated fleet services which provide a customized transportation package designed to meet the specific needs of the shipper such as specialized equipment strict timetables and custom reporting Our 100 supply chain solution includes local and long haul trucking services brokerage warehousing and driver leasing Cowan is committed to providing a healthy safe and stable work environment that promotes individual success equal opportunity for learning and professional growth In our family oriented environment we treat everyone with dignity and respect Through the emphasis of our team work philosophy we maintain a balance between professionalism and the ability to have fun Our Mission At Cowan Systems LLC our mission is to provide logistics and transportation services that create value for our clients suppliers employees and owners We pursue our work with diligence intelligence and a high regard for the safety of our employees stakeholders and the public Our Vision Cowan Systems is an industry leader and the carrier of choice because of our passion for service best in class drivers professional management team commitment to safety drive for innovation and our culture of continuous improvement and quality excellence Our Values Safety of our team drives every decision we makeAn entrepreneurial spirit fostered by healthy work environmentsFiscal responsibilityExceptional Customer serviceCowan Culture At Cowan Systems LLC our most valuable strength is our people with diverse backgrounds and experiences we prioritize personal and professional development We are a company that explores innovative ideas and encourages creativity Our success is fueled by cultivating and inspiring our community through open & honest communication Together we provide exceptional service to our partners and our peers Cowan is NOT defined by what we do as individuals but who we are as a team JOB OBJECTIVE The Driver Onboarding and Success Coach will provide support for the new drivers joining Cowan by serving as the first line of contact for the drivers The Driver Onboarding and Success Coach acts as an advocate for drivers by providing guidance interpretation and various driver related inquiries Responsible for efficient and courteous resolution to verbal and written inquiries to ensure internal driver satisfaction ESSENTIAL JOB FUNCTIONS Communicate with potential drivers prior to orientation introductions confirm position understanding confirm attendanceStage the orientation space by printing new hire packets gathering safety documents providing various tools used in the orientation processVarious HR functions including badge photos I 9 Verifications submitting new hire paperwork to Compliance & SafetyVerifying assigned tractorsunits are in presentable and acceptable condition for new employeesExecute a successful handoff from orientation to operations through facilitating meetings with fleet managers providing copies of travel information and ensuring they have all needed contact information prior to departureProvide remedial training and guidance to post orientation driversConflict mediation between drivers and support departmentsCommunicate with operations personnel confirming after orientation assignments for incoming driversPresent company information and explain company culture during orientation while building loyalty NOTE This job description should not be construed to imply that these requirements are the exclusive standards to the position Incumbents will follow any other instructions and perform any other related duties as may be required by the immediate supervisor EDUCATION EXPERIENCE AND TRAINING REQUIREMENTS FOR THE JOB Associate degree OR equivalent experienceAttention to detailStrong written and verbal communication skillsConfidence while presenting company informationculture to new employeesStrong telephone etiquette and skillsGood organizational multi tasking skillsMicrosoft office skills Intermediate Word Excel Outlook1 years in employee relations or customer serviceTransportation experience preferred not requiredShift M F 0730 1600 Employee Benefits Hourly Rate 21 22 per hour Depending on knowledge & experienceFull benefits Medical Vision and DentalLife Short and Long Term DisabilityPTO sick & vacation and 401K