Desktop Support Lead Specialist

Job Title: Desktop Support Lead Specialist

Location: NYC, NY (Onsite Position)

Type: Full Time Opportunity

Description:

The Desktop Support is responsible for the strategic planning, implementation, management, and security of all information systems across the organization. In a pharmaceutical manufacturing environment, this role ensures that IT infrastructure, applications, and processes support regulated operations, data integrity, product quality, and business continuity in compliance with applicable regulatory requirements (e.g., FDA, GMP, 21 CFR Part 11).

Partners with executive leadership and department heads to drive digital transformation, operational efficiency, cybersecurity, and scalable technology solutions that support manufacturing, quality, laboratory, supply chain, and corporate functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

Strategic Leadership

• Develop and execute the organization’s IT strategy aligned with business objectives and

regulatory requirements

• Serve as a trusted advisor to executive leadership on technology investments, risks, and

opportunities

• Lead digital transformation initiatives, including automation, data analytics, and cloud adoption

• Establish IT governance, policies, standards, and best practices

Infrastructure & Operations

• Oversee the design, implementation, and maintenance of IT infrastructure, including networks,

servers, cloud services, and end-user computing

• Ensure high availability, performance, and scalability of systems supporting manufacturing and

corporate operations

• Direct disaster recovery, backup, and business continuity planning

Regulatory Compliance & Data Integrity

• Ensure IT systems comply with pharmaceutical regulatory requirements (e.g., FDA, GMP, 21 CFR Part 11, data integrity guidelines)

• Support validation of computerized systems used in manufacturing, quality, and laboratory

environments

• Collaborate with Quality Assurance and Regulatory Affairs on audits, inspections, and compliance initiatives

• Maintain documentation, change control, and audit readiness

Applications & Business Systems

• Oversee enterprise applications such as ERP, MES, LIMS, QMS, and document management

systems

• Ensure systems effectively support production planning, quality control, supply chain, finance, and HR functions

• Manage system upgrades, integrations, and lifecycle planning

Cybersecurity & Risk Management

• Develop and maintain a comprehensive cybersecurity program

• Protect sensitive company, employee, and patient-related data from internal and external threats

• Conduct risk assessments, vulnerability management, and incident response planning

• Ensure compliance with data privacy and security standards

Team Leadership & Vendor Management

• Lead, mentor, and develop IT staff, including infrastructure, applications and help desk

• Manage relationships with external vendors, consultants, and service providers

• Negotiate contracts, service-level agreements, and technology procurements

Budget & Resource Management

• Develop and manage the IT department budget

• Evaluate and prioritize technology investments based on ROI and strategic impact

• Optimize resource allocation to support business needs efficiently

QUALIFICATIONS & REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field

required. Master’s degree, preferred

• 10 years of progressive IT experience, including leadership roles

• Experience in pharmaceutical, biotechnology, medical device, or other regulated manufacturing environment strongly preferred

• Demonstrated experience supporting GMP-regulated systems and environments

• Proven track record of managing complex IT operations and projects

• Strong knowledge of enterprise infrastructure, cloud platforms, cybersecurity, and networking

• Experience with validated systems (ERP, MES, LIMS, QMS)

• Understanding of FDA regulations, data integrity principles, and computerized system validation

• Excellent leadership, communication, and stakeholder management skills

• Strategic thinking combined with hands-on problem-solving ability

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Office and manufacturing environment with occasional exposure to production areas

• Ability to travel to company sites or vendors as needed

• Availability outside normal business hours for critical incidents