What are the responsibilities and job description for the Business Development Center Representative position at Covert Buick GMC of Austin?
POSITION SUMMARY:
As a Business Development Representative (BDR) at Covert Buick GMC, you’ll serve as the essential link between our dealership and prospective customers. Your role is to build trust, answer product and purchasing questions, and schedule appointments that lead to exciting vehicle-buying experiences. You'll be the first impression of our brand—welcoming, knowledgeable, and responsive.
WHAT WE OFFER:
Competitive Pay Plan (Hourly Performance Bonuses)
Health, Dental & Vision Insurance
Paid Time Off (PTO) & Sick Leave
401(K) Retirement Plan
Career Growth Opportunities
Supportive, team-oriented work culture
KEY RESPONSIBILITIES:
Respond to inbound leads and inquiries via phone, email, and text
Make proactive outbound calls to follow up on leads and schedule appointments
Qualify prospective customers and connect them with the appropriate sales team member
Provide accurate, engaging information about vehicle availability, features, and promotions
Ensure all customer interactions are logged and updated in the CRM
Maintain professionalism and strong communication in all customer touch points
Stay informed about current inventory and dealership processes
Collaborate with the sales team to ensure seamless customer experience
Consistently meet or exceed monthly appointment-setting goals
QUALIFICATIONS:
Excellent verbal and written communication skills
Friendly, polished, and professional phone presence
Basic computer proficiency; experience with Microsoft Office and CRM platforms preferred
Strong time management and multitasking abilities
High level of organization and attention to detail
Valid driver’s license and clean driving record
Previous customer service, sales, or automotive experience is a plus!
ABOUT COVERT AUTO GROUP:
For over 100 years, Covert Auto Group has proudly served the Austin and Central Texas communities. We’re known for our dedication to customer satisfaction, our legacy of excellence, and our commitment to innovation in the automotive space. Our people are our greatest asset—and we're excited to welcome the next valuable member of our team.
Covert Auto Group is an equal opportunity employer committed to creating a diverse and inclusive workplace. We do not tolerate discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
As a Business Development Representative (BDR) at Covert Buick GMC, you’ll serve as the essential link between our dealership and prospective customers. Your role is to build trust, answer product and purchasing questions, and schedule appointments that lead to exciting vehicle-buying experiences. You'll be the first impression of our brand—welcoming, knowledgeable, and responsive.
WHAT WE OFFER:
Competitive Pay Plan (Hourly Performance Bonuses)
Health, Dental & Vision Insurance
Paid Time Off (PTO) & Sick Leave
401(K) Retirement Plan
Career Growth Opportunities
Supportive, team-oriented work culture
KEY RESPONSIBILITIES:
Respond to inbound leads and inquiries via phone, email, and text
Make proactive outbound calls to follow up on leads and schedule appointments
Qualify prospective customers and connect them with the appropriate sales team member
Provide accurate, engaging information about vehicle availability, features, and promotions
Ensure all customer interactions are logged and updated in the CRM
Maintain professionalism and strong communication in all customer touch points
Stay informed about current inventory and dealership processes
Collaborate with the sales team to ensure seamless customer experience
Consistently meet or exceed monthly appointment-setting goals
QUALIFICATIONS:
Excellent verbal and written communication skills
Friendly, polished, and professional phone presence
Basic computer proficiency; experience with Microsoft Office and CRM platforms preferred
Strong time management and multitasking abilities
High level of organization and attention to detail
Valid driver’s license and clean driving record
Previous customer service, sales, or automotive experience is a plus!
ABOUT COVERT AUTO GROUP:
For over 100 years, Covert Auto Group has proudly served the Austin and Central Texas communities. We’re known for our dedication to customer satisfaction, our legacy of excellence, and our commitment to innovation in the automotive space. Our people are our greatest asset—and we're excited to welcome the next valuable member of our team.
Covert Auto Group is an equal opportunity employer committed to creating a diverse and inclusive workplace. We do not tolerate discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
Salary : $5,000 - $6,600