IT Specialist- Part-Time

GENERAL SUMMARY 

About Covenant House New Orleans 

Covenant House New Orleans (CHNO) serves youth facing homelessness, survivors of trafficking, and those fleeing dangerous situations. We offer sanctuary, support, and comprehensive services to help young people transition from crisis to independence. Our team is mission-driven, compassionate, and committed to the safety, dignity, and empowerment of every young person we serve. 

Position Summary 

The IT Specialist plays a vital role in supporting CHNO’s technology infrastructure and ensuring that staff and program operations run efficiently and securely. This role is grounded in CHNO’s commitment to dignity, respect, and well-being, and contributes to a trauma-informed, youth-centered environment by maintaining systems that support safety, confidentiality, and collaboration. The ideal candidate is a self-starter with a service-oriented mindset, capable of handling a variety of IT needs—from day-to-day troubleshooting to systems maintenance and vendor coordination— with the Covenant House Mission, Principles, and Core Values 

 
KEY RESPONSIBILITIES 

Technology Support & Infrastructure 

- Provide respectful, patient, and professional technical support for staff (hardware, software, networking, printers, etc.) both in person and remotely. 

- Monitor, maintain, and update workstations, laptops, and mobile devices to ensure optimal performance and security. 

- Maintain and troubleshoot network systems (Wi-Fi, internet, LAN, routers, firewalls, etc.) to support a safe and secure environment. 

- Coordinate with external IT vendors and service providers for escalated support or project implementation. 

- Ensure data security, user access control, and compliance with IT policies, including proper backups and anti-virus protections. 

- Maintain inventory of hardware/software and manage licensing and updates. 

- Assist with onboarding and offboarding of employees (setting up email accounts, credentials, access) in a manner that respects confidentiality and promotes a welcoming experience. 

- Support virtual meeting systems (Zoom, Teams) and audio/visual equipment when needed. 

- Document IT processes, troubleshooting guides, and equipment inventory. 

Mission-Driven Collaboration & Communication 

- Communicate respectfully and clearly with staff, modeling CHNO’s commitment to dignity and inclusion. 

- Promote a culture of teamwork and mutual respect by collaborating with staff across departments. 

- Uphold CHNO’s Code of Conduct, including confidentiality, professionalism, and ethical use of technology. 

- Respond to technology-related concerns in a trauma-informed and solution-focused manner. 

Integrity, Accountability & Continuous Improvement 

- Demonstrate integrity and accountability in all aspects of work, including documentation, data handling, and vendor interactions. 

- Participate in regular training and awareness sessions related to dignity, respect, and well-being in the workplace. 

- Support CHNO’s commitment to continuous improvement by identifying opportunities to enhance systems and processes. 

QUALIFICATIONS 

Required: 

- High School diploma or equivalent. 

- 2 years of IT support experience (nonprofit or mission-driven setting preferred). 

- Strong working knowledge of Windows OS, Office 365, Google Workspace, and basic networking. 

- Familiarity with hardware troubleshooting, printers, VoIP systems, and cloud-based platforms. 

- Strong problem-solving skills and ability to manage multiple priorities. 

- Excellent interpersonal and communication skills; able to support non-technical users with patience and clarity. 

- Ability to work independently with minimal supervision. 

- Commitment to the mission of Covenant House and sensitivity to the needs of a wide range of individuals. 

Preferred: 

- CompTIA A , Network , or similar certifications. 

- Experience with case management software, CRM, or donor databases. 

- Experience working in trauma-informed, youth-centered environments. 

Salary : $20