What are the responsibilities and job description for the IT Tech I - Part Time (75099) position at CRESCENTCARE?
At CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact. In 2014, we became a Federally Qualified Health Center to offer an expanded range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.
Our Mission
Strengthening our entire community through whole-person healthcare and education.
Position Summary
The I.T. Technician will be responsible for monitoring and completing help desk duties and providing end-user support, monitoring network traffic and functions to help ensure a proactive resolution to network issues and maintain a high level of network security. I.T. Technicians will be responsible for maintaining telecommunications equipment and mobile devices.
Key Duties and Responsibilities
- Setup and maintain computer hardware/software and all related equipment in a timely fashion for all locations (requires valid driver’s license, current auto insurance and reliable transportation)
- Troubleshoot errors on all agency computers and related equipment at all locations
- Researches computer hardware/software and related equipment for agency departments as requested by the I.T. Director
- Assists Supervisor in monitoring network traffic to ensure proper security, virus protection and HIPAA compliance
- Assess and mitigate network vulnerabilities based on penetration testing best practices in cooperation with the MIS Coordinator
- Assists Supervisor in maintaining software licensing records to ensure compliance
- Creates and maintains security badges and security door lock database and programming
- Maintains all agency telecommunications equipment and mobile devices.
- Monitors and maintains off-site backup services in cooperation with the MIS Coordinator
- Monitors and supports e-mail and web security equipment/services in cooperation with the MIS Coordinator
- Performs employee onboarding and offboarding tasks as assigned by supervisor
- Other duties as assigned
Qualifications
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- Minimum of 2-year degree in Computer Science or related field preferred
- At least One of the following: CCNA, A or equivalent
- Excellent verbal and written communication skills.
- Must be detail oriented and able to follow through on complex projects.
- Must have ability to relate to all persons.
- Ability to handle multiple priorities and meet deadlines.
- Ability to schedule work production to meet timelines.
- Must have valid driver’s license, current auto insurance and reliable transportation.
- Must be available for a flexible work schedule including evenings and weekends.
- A skills and knowledge test may be required prior to employment
Total Compensation Package
We believe the investment we make in our employees is among the most important. Our compensation package includes:
- Comprehensive medical and prescription drug coverage options
- Health Savings Account (HSA)
- Employer-paid Dental
- Employer-paid life insurance & AD&D
- Employer-paid Wellness Program
- Employer-paid Employee Assistance Program
- Employer-sponsored vision insurance
- Employer-sponsored short-term disability insurance
- Vacation time (accrue 10 days in first 12 months)
- Sick time (accrue 8 days in first 12 months)
- Eleven (11) paid holidays
- 401(k) retirement plan with employer match beginning in employee’s second year