Manager of Surgery Administration & Business Operations

Manager of Surgery Administration & Business Operations

Full Time, Day Shift

Typically M-F hours 8-430p

Fort Sanders Regional Overview:

Fort Sanders Regional Medical Center is a 444-bed hospital recognized for pairing clinical expertise with advanced medical technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we provide leading-edge treatment for stroke recovery. Our facility also offers specialized services in bariatric surgery, robotic surgery, minimally invasive spine procedures, and advanced orthopedic care.

Fort Sanders Regional is part of Covenant Health, East Tennessee’s largest nonprofit health system and a Becker’s “Top 150 Places to Work in Healthcare.” Covenant Health includes nine hospitals and nearly 150 service locations, offering employees a comprehensive benefits package with tuition reimbursement, student loan assistance, certification bonuses, and leadership development programs.

Position Summary:

Provides leadership and oversees all business and administrative operations for Fort Sanders Regional Medical Center’s surgical operating service. Works collaboratively with all Fort Sanders Regional Medical Center support departments to ensure accurate and efficient business operations, management of properties, budgeting and financial management. Works alongside the Nurse Manager of Clinical Services and the Director of Surgical Services to jointly manage all aspects of the surgical operating rooms and services and to develop systems in the OR that support clinical and operational excellence. Provides business oversight for operational and financial performance of the surgical services department.

Responsibilities

• Accountable for the effective business operations of all surgical services through leadership, evaluation of staff, orientation, training, direct observation, consumer feedback, consultation with leaders, role modeling and providing other resources to staff as needed.
• Responsible for hiring, training, completion of performance evaluations, and discipline of Administrative assistants, students, peri-op techs, equipment techs, schedulers, HSM system analysts and for ensuring completion of performance evaluations for clinical staff.
• Provides leadership consistent with the mission and values of Fort Sanders Regional Medical Center and that is responsive to the identified needs of the market place and clients served.
• Works with Fort Sanders Regional Medical Center Support Departments (business office, materials management, utilization management, IT, credentialing, medical records, facilities manager, and accounting departments) to establish appropriate goals, objectives, policies/procedures, work plans, quality monitors, and internal controls.
• Ensures that all processes, which impact on operations of the surgery departments are properly performed and monitored according to company policies and procedures:
• Scheduling of patients
• Training and performance of peri-op techs, HSM analysts, and other support staff
• Mileage, supplies, and other operating expenses
• Payroll
• Productivity reporting and analysis
• Budgeting (operating and capital)
• Case scheduling at capacity
• Oversight of student affiliations
• Operating room utilization
• Oversight and management of block scheduling program
• Room turnover
• Collaborates with Nurse Manager of Clinical OR Services in developing and maintaining systems, which support delivery of clinical services:
• Develops and implements policies and procedures, goals and objectives, quality assurance program, and safety standards.
• Develops and implements a program for staff orientation and continuing self-development.
• Stays abreast of regulatory changes issued by Medicare, TennCare, managed care payers and agencies and communicates updates to staff and other necessary departments.
• Collaborates with Nurse Manager of Clinical Services and Director of Surgery in the development, implementation and monitoring of the annual operating budget. Ensures that processes are established for clinic accountability with regard to monthly financial reporting.
• Provides ongoing financial information as it relates to all programs and makes recommendations to Director.
• Works closely with IT and the Business Office to monitor data and to reconcile and collaborates with Clinical Services and Finance for the enhancement of patient care and increase reimbursement.
• Develops and administers a capital equipment acquisition and replacement schedule.
• Prepares business plan(s) for prospective surgical programs.
• Performs cost/reimbursement analysis for new/existing surgical procedures.
• Ensures that appropriate forms are utilized that support documentation requirements that meet reimbursement and regulatory agency requirements.
• Assists with coordinating system-wide efforts to standardize operations and documentation processes.
• Collaborates with HSM Analyst to oversee medical records functions and maintain processes to ensure compliance.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Perform other related duties as assigned or requested.

Qualifications

Minimum Education:

Bachelor’s degree required

Minimum Experience:

Must have at least three (3) years of experience in business or healthcare field. Would prefer two (2) or more years in an operations management role. Excel proficiency preferred.

Licensing Requirement:

None