Center for Student Success - Office Asst. 26/27

This position is for the full academic year, open only to enrolled upperclassmen. Freshmen are not eligible to apply for this position.

Expected hours of work per week: 10-15

Work LocationHours: Center for Student Success: Monday-Friday 8am-5pm and Study Hall: Monday-Thursday 6:00-9:00

Qualifications for Position:

• Clear communication skills with supervisors, students, co-workers, and professors.
• Administrative skills and organization.
• Base knowledge of Google Drive, Sheets, Forms, Calendar, and Gmail.
• Personable disposition to greet students and staff.
• Ability to take initiative in asking questions and completing necessary tasks.
• Time management to be able to show up to shifts on time.
• Discretion to maintain the privacy of student accommodations and meetings.

Expected Duties and Responsibilities:

• Help manage the testing center and facilitate testing accommodations by promptly processing emails and scheduling tests with students and professors.
• Monitor one or two evening study hall shifts each week (minimum of 1.5 hours per week).
• Front desk responsibilities: greet visitors, schedule appointments, proctor tests, and field incoming calls and emails.
• Explain services available to students who visit the Center for Student Success.
• Print tests and file them under the day when they are to be taken.
• Office miscellaneous tasks, including making coffee, replenishing snacks, washing mugs at the end of each shift, and disinfecting surfaces.
• Keep the calendars related to our office on Google Calendar.
• Use Google Sheets, Google Drive, Google Forms, and proprietary software.
• Promote an environment where students can study and participate in collaborative work.
• Return tests to professors in a timely manner either by scanning, hand delivery, or mailbox.
• Communicate changes through GroupMe, email, and face-to-face interaction with co-workers and superiors.

Resume skills development: (NACE Competencies required by employers) to be developed

• CareerSelf-Development including... learning software programs that are common in professional environments, and developing flexibility to respond to needs that arise in a fast-paced environment.
• Communication in the form of... Writing and speaking professionally with department staff, faculty, and students, creating an environment that supports students with neurodivergent communication styles.
• Critical Thinking in the form of... Active listening, understanding, and identifying needs of students to provide necessary direction regarding the services offered.
• Global Literacy displayed by... Navigating cross-cultural understandings, assisting students with diverse and unique backgrounds, and assisting in accommodations for various needs.
• Leadership through... Demonstrating organizational skills, engaging with students, and dependability in assisting with accommodations and testing security.
• Professionalism by... Maintaining confidentiality with testing and accommodations, demonstrating reliability and a strong work ethic in handling administrative tasks, scheduling, and communicating with students and faculty.
• Teamwork including... Collaborating with CSS staff, navigating shift changes throughout each day to keep up-to-date documentation and scheduling.
• Technology... Navigating different programs and software used by CSS to maintain up-to-date information, schedule meetings, and communicate on various platforms.

Work Habits (with the alignment of Core Values)

The College asks from its staff members the following fundamental work habits:

• Do good work. (Service, Diligence, Faithfulness)
• Take ownership of your job. (Selflessness, Diligence, Resourcefulness, Enterprising, Creative)
• Be punctual. (Service, Diligence, Integrity, Faithfulness)
• Dress professionally and appropriately for your job. (Humility)
• Make suggestions when appropriate. (Resourcefulness, Enterprising, and Creative)
• Communicate openly and honestly. Seek to resolve differences in accordance with the scriptural patterns summarized in the Staff Manual policy on Fair Treatment as well as the Grievance and Appeals Procedure. (Integrity, Faithfulness)
• Attend chapel services at least once per week, on average. (Integrity, Faithfulness)

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

• Sitting: Remaining in the seated position
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.
• Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly