What are the responsibilities and job description for the Computer Technician position at Cove?
Job Summary
We are seeking a skilled Computer Technician to provide comprehensive technical support and maintenance for our organization's IT infrastructure. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing computer systems, and ensuring optimal network performance. This role requires strong communication skills, customer service orientation, and proficiency in a variety of operating systems and networking technologies. The position offers an excellent opportunity to work in a dynamic environment, supporting both desktop and server environments across multiple platforms.
Duties
- Provide IT support for end-users, including desktop support, help desk services, and troubleshooting software issues using tools like BMC Remedy, ServiceNow, and Jira.
- Manage and maintain computer hardware, including desktops, laptops, printers, and peripherals across Windows, macOS, and Linux operating systems.
- Configure and support networking equipment such as LAN, VPN, and firewalls to ensure secure and reliable connectivity.
- Assist with the setup, deployment, and management of IT infrastructure, including servers and cloud-based solutions.
- Troubleshoot network issues related to LAN, wireless connectivity, and internet access.
- Perform routine maintenance tasks like software updates, system backups, and hardware upgrades to optimize performance.
- Document technical procedures, incidents, and resolutions using tools like Jira or Help Desk systems such as ServiceNow.
- Collaborate with team members to implement new technologies and improve existing systems while maintaining high levels of customer satisfaction.
Skills
- Strong knowledge of operating systems including Windows, macOS, and Linux.
- Experience with computer management, hardware troubleshooting, and component replacement.
- Proficiency in supporting various software applications such as the Microsoft Office suite.
- Familiarity with network configurations involving LAN, VPNs, and security measures like firewalls.
- Ability to troubleshoot complex issues related to both hardware and software environments.
- Knowledge of IT support tools such as BMC Remedy, ServiceNow, and Jira for incident tracking and resolution documentation.
- Excellent communication skills with a focus on providing exceptional customer service in technical environments.
- Understanding of network protocols, security practices, and infrastructure management is preferred. This position offers an engaging work environment where technical expertise is valued, providing opportunities for professional growth within the IT field.
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: No more than 20 per week
Work Location: In person
Salary : $12 - $15
