What are the responsibilities and job description for the Guest Service Agent position at Cove Point Lodge?
1. Enter workplace at scheduled time in uniform ready to begin work. Properly clock in.
2. Ensure prescribed amount of cash is on hand by counting and recording count.
3. Ensure telephone service meets company standards. Telephone answered within three
rings, using proper script. Transfer calls properly, perform wake up calls, take message
politely and never give out a room number.
4. Properly check in and out guests.
5. Properly handle reservations.
6. Ensure property management computer procedures are correctly implemented.
7. Properly answer guest’s questions for directions or other needs.
8. Assist with laundry needing completion. Fold linen, dry linen and wash linen as needed.
9. Assist with cleanliness of lobby, corridors, and elevator.
10. Additional duties may be added as needed.
EDUCATION: General high school education or better preferred. Must speak, read, write, and understand the primary language used in the workplace and by the guests.
EXPERIENCE: One year hotel or customer contact experience preferred.
PHYSICAL: Requires standing, walking, sitting, reaching, grasping, carrying, bending, stooping repetitive motions, visual acuity, hearing, writing and good verbal skills. On occasion may be required the ability to lift up to 15 pounds.