Primary Duties & Responsibilities

• Hire, train, and coach/develop the team members within your community.
• Collect and ensure deposit of all monthly MH rent.
• Ensure residents receive the highest levels of service; handle and resolve resident/customer service issues in a timely and professional manner.
• Understand and apply your skills in Microsoft Office applications, and other web-based applications including email, financial systems, and Manage America property management system.
• Maintain the property to ensure it looks great at all times.
• Develop a marketing strategy and maintain effective advertising to attract prospective residents to the community in coordination with Cove’s Marketing department.
• Market model, pre-owned, and brokered homes for sale.
• Meet or exceed home sales and leasing budgets.
• Manage the rent collection process, including depositing income from home sites and filing to collect delinquent debts.
• Oversee the eviction process for your community with the assistance of your RVP.
• Monitor and manage monthly operating budgets and prepare monthly reports on P & L variances.
• Oversee capital expenditure improvements.
• Other duties and projects as assigned.

Education & Experience

As a Community Manager, you must have a strong business mindset with the ability to place the highest priority on customer service. Strong organizational, time management and leadership skills are a vital part of your role.

• High school diploma or GED; Bachelor’s degree in Real Estate, Hospitality or Business, a plus
• Minimum of 2 years property management experience including 2 years of supervisory experience
• Prior sales and leasing experience
• General knowledge of repair and maintenance duties
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Computer proficiency and experience using Microsoft Office applications; experience using reservation software preferred
• Flexibility to respond to community needs during non-business hours

Benefits

At Cove Communities, you will be part of an industry-leading organization where you will be challenged, inspired, and rewarded. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan 
• Voluntary Health Saving Account
• Voluntary Short and Long-Term Disability Coverage
• 401(k) Plan with Cove’s matching contribution
• Monthly cell phone allowance
• Employee Assistance Program
• Vacation RV Site Discounts for team members when visiting Cove RV Resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including holidays, vacation, sick time, bereavement and two Cove Cares volunteer days

Living Our Core Values

Our Core Values are a way of life, not just empty promises. We’re searching for team members who:

• Love what they do to make our guests’ dreams come true and show it through delivering service excellence authentically.
• Continually raise the bar by investing in their personal development and looking for innovative ways to exceed our guests’ expectations.
• Make every moment count, so our Team Members look forward to coming to work every day, and our guests look forward to creating new memories on their return visits.
• Consistently do the right thing for our Team Members and guests by keeping promises, delivering on commitments and building trust along the way.