What are the responsibilities and job description for the Front Desk Clerk position at Cove Communities?
This position will be at our Big Pine Key location. As a first point of contact for our guests, the Front Desk Clerk provides superior service to all guests when checking visitors in and out of the resort, answers questions as well as help to resolve any issues.
Primary Duties & Responsibilities
- Must have working knowledge of the facilities, layout, programs, product line and reservation system
- Process guest check-ins & check-outs
- Assist guests with resort services
- Check to assure visitors have departed the resort
- In advance of guests’ arrival, create check-in packets for guests
- Run reports from the reservation system on a daily basis
- Keep Community Manager apprised of any issues or incidents that occur and may need to be acted upon
- Mail confirmations & other mailings that are needed
- Communicate with other departments to support customer satisfaction
- Support all Cove Communities policy at all times
- All other duties as assigned
Required Skills/Abilities:
- Must possess superior customer service skills
- Ability to effectively communicate with all levels of staff and guests
- Must have knowledge of Microsoft Office
- Working knowledge of computerized reservations systems
Education and Experience
- Minimum high school diploma or GED
- Excellent organizational skills with a high level of accuracy
- RV camping knowledge a plus
- Reservation experience a plus
Physical Requirements:
- Standing for long periods of time
- Lifting of up to 25 lbs.
Living Our Core Values
Our Core Values are a way of life, not just empty promises. We’re searching for Team Members who:
- Love what they do to make our guests’ dreams come true and shows it through delivering service excellence authentically.
- Continually raise the bar by investing in their own personal development and looking for innovative ways to exceed our guests’ expectations.
- Make every moment count, so our Team Members look forward to coming to work every day and our guests look forward to creating new memories on their return visits.
- Consistently do the right thing for our Team Members and guests by keeping promises and delivering on commitments, building trust along the way.
- Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.
About Cove Communities
Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in Canada and the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results.