What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Courtyard Titusville Kennedy Space Center?
Compensation: $18.00 per hour
The opportunity
Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at the Courtyard at Kennedy in Titusville, Florida. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.
If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.
Pay
$18.00 – $18.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
What we offer
Our location on the Intracoastal waterway directly across from Kennedy Space Center’s launchpads makes for one exciting work environment. Our resort hotel with a rooftop bar and restaurant and expansive pool area attracts guests from around the globe. Join our team, and you can watch rocket launches and meet astronauts while getting paid!
- Health, dental, and vision insurance*
- 401 (k) with company match*
- Paid vacation days and holidays*
- Paid parental bonding leave*
- Tuition or professional certification reimbursement*
- Weekly pay
- Employee discounts on food at on-site restaurants
- Generous Marriott discounts
- Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide
*Available for full-time, year-round team members
What will you do?
- This position will require the candidate to train on the night audit and work overnight shifts when needed.
- Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions.
- Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints.
- Implement policies, procedures, and service standards in conjunction with management.
- This position will require, when needed, the supervisor to work additional hours or days as needed by the business.
- Must be able to take over leadership duties when the manager is not available.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.
- Coordinate with housekeeping department.
- This position will require you to work different shifts such as nights, overnights, mornings, weekends, holidays, etc.
More about you
- At least 2 years’ experience in hospitality, front desk experience is preferred.
- Prior supervisory experience preferred.
- Computer literate in MS Office programs; some experience with property management systems preferred.
- Must be fluent in English language both spoken and written.
- Marriott and FOSSE experience a plus.
- Must be able to work overtime as needed.
Physical requirements
- Stand and walk for extended periods of time.
Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.
Shift details
Days
Evenings
Overnight
Holidays
Weekends
Every weekend
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Salary : $18