What are the responsibilities and job description for the Front Desk Associate position at Courtyard Manhattan Aggieville?
Overview
We are seeking a dedicated and friendly Front Desk Associate to join our team (avaliable in the summer) in providing exceptional guest services at our hotel. The ideal candidate will have a passion for hospitality and a commitment to ensuring that every guest has a memorable experience. This role involves managing front desk operations, assisting guests with check-in and check-out processes, and addressing any inquiries or concerns that may arise during their stay.
Responsibilities
- Greet guests warmly upon arrival and provide excellent customer service throughout their stay.
- Manage front desk operations, including check-in/check-out procedures and reservations.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency.
- Maintain accurate records of guest information and transactions using multi-line phone systems.
- Assist with night audit duties as required, ensuring all financial transactions are accurately processed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
- Uphold high standards of phone etiquette when responding to calls from guests or potential customers.
Requirements
- Previous experience in hotel management or front desk operations is preferred.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
- Familiarity with hospitality management principles and practices is a plus.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Proficient in using multi-line phone systems and basic office software applications.
- A positive attitude, strong work ethic, and the ability to thrive in a fast-paced environment. Join our team as a Front Desk Associate and contribute to creating unforgettable experiences for our guests!
Job Type: Part-time
Pay: From $14.00 per hour
Work Location: In person
Benefits:
Employee Discounts, Vacation & Paid Time Off, Health InsuranceSalary : $14