What are the responsibilities and job description for the Front Desk Associate position at Courtyard by Marriott?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating memorable experiences for our guests while managing front desk operations efficiently.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out procedures, including processing payments and issuing room keys.
- Handle guest inquiries and resolve issues promptly to enhance guest satisfaction.
- Maintain accurate records of guest information and reservations using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Answer phone calls promptly, providing information about hotel services and amenities.
- Assist in coordinating guest services such as room service, housekeeping requests, and transportation arrangements.
- Uphold hotel policies and procedures while maintaining a professional demeanor at all times.
Skills
- Strong background in guest services and hospitality with a focus on customer satisfaction.
- Proficient in operating phone systems and hotel management software.
- Experience with night audit processes is preferred but not required.
- Excellent communication skills with the ability to engage effectively with guests from diverse backgrounds.
- Multilingual abilities are a plus, enhancing guest relations in a multicultural environment.
- Strong organizational skills with attention to detail in managing front desk operations.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Join our team as a Front Desk Agent and play a crucial role in delivering outstanding service to our guests!
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Ability to Commute:
- Clemson, SC 29631 (Preferred)
Ability to Relocate:
- Clemson, SC 29631: Relocate before starting work (Preferred)
Work Location: In person
Salary : $13 - $16
