What are the responsibilities and job description for the Front Desk Agent position at Courtyard by Marriott?
We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Maintain updated records of bookings and payments
- Other duties as assigned
Skills
- Work experience as a Front Desk Agent or similar role
- Basic computer ability a requirement
- Able to handle multiple tasks at one time.
- Experience with StayPMS/SPOG software a plus
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Full-time
Pay: From $15.00 per hour
Education:
- High school or equivalent (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Benefits:
Employee Discounts, Health Insurance, Vacation & Paid Time OffSalary : $15