What are the responsibilities and job description for the Hotel Front Desk Agent position at Courtyard by Marriott, St. Cloud, MN?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact, and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (Like contact details and exact dates of their stay)
- Welcome guests upon their arrival, and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Help stock the market and tidy up the hotel lobby
- Other duties as assigned
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience preferred but not necessary
- Customer service attitude
- Excellent communication and organizational skills
- Communication method(s) used: Email, Phone, and In-Person
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Professional development assistance
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location
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