What are the responsibilities and job description for the Hotel Front Desk Agent AM position at Courtyard by Marriott St. Augustine I-95?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and efficient check-in and check-out processes. This role requires excellent communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
- Manage reservations and handle guest inquiries via phone, email, or in-person.
- Conduct night audits as required, ensuring accurate financial reporting and record-keeping.
- Provide information about hotel amenities, local attractions, and services to enhance guest experience.
- Address guest concerns promptly and professionally, maintaining high standards of guest relations.
- Operate phone systems efficiently to manage incoming calls and relay messages as needed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
Skills
- Strong customer service skills with a focus on guest relations.
- Proficiency in phone etiquette and effective communication techniques.
- Experience in hospitality management or working within a resort environment is preferred.
- Multilingual or bilingual abilities are highly desirable to cater to diverse clientele.
- Familiarity with night audit procedures is a plus but not mandatory.
- Ability to work flexible hours, including nights and weekends as needed.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Work Location: In person
Benefits:
Employee Discounts, Vacation & Paid Time Off, Health InsuranceSalary : $16