What are the responsibilities and job description for the Front Desk Associate position at Courtyard by Marriott Lake City?
**Overview:** We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing excellent customer service and creating a positive experience. **Duties:** - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently - Answer phone calls and direct inquiries to the appropriate department - Assist guests with requests and provide information about hotel services - Handle guest complaints and ensure resolution - Maintain a tidy and organized front desk area **Experience:** - Previous experience in customer service or hospitality is preferred - Familiarity with phone systems and basic office equipment - Strong guest relations skills with a focus on delivering exceptional guest services - Excellent phone etiquette and communication skills - Multilingual or bilingual abilities are a plus - Knowledge of hotel management or hospitality management is advantageous Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where customer service excellence is paramount. If you have a passion for hospitality and enjoy interacting with guests, we would love to hear from you.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 32.0 – 40.0 per week
Benefits:
- Employee discount
Ability to Commute:
- Lake City, FL 32055 (Required)
Ability to Relocate:
- Lake City, FL 32055: Relocate before starting work (Required)
Work Location: In person
Salary : $15