What are the responsibilities and job description for the Part Time Front Desk Agent position at Courtyard by Marriott Battle Creek?
Overview
We are seeking a dedicated and friendly Part Time Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you.
Responsibilities
Greet and welcome guests upon arrival with a warm and friendly demeanor.
Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
Handle guest inquiries, requests, and complaints promptly and professionally.
Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
Process reservations and cancellations through the hotel management system.
Conduct night audits as required, ensuring all financial transactions are accurate.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Uphold high standards of cleanliness and organization at the front desk area.
Assist with administrative tasks as needed, including managing phone calls and emails.
Experience
Previous experience in a Marriott hotel as front desk role.
Experienced in the use of Fosse PMS.
Strong guest service skills with a focus on creating positive experiences for guests.
Proficiency in phone etiquette and effective communication skills is essential.
Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join us in delivering outstanding guest experiences while showcasing your hospitality expertise!
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 24 - 32 per week
Benefits:
Employee assistance program
Employee discount
Free parking
Referral program
Schedule:
First shift as needed.
Second shift as needed.
Experience:
Marriott experience: 1 year
Fosse experience: 1 year
Ability to Commute:
Battle Creek, MI 49014 (Required)
Ability to Relocate:
Battle Creek, MI 49014: Relocate before starting work (Required)
Work Location: In person
Job Type: Part-time
Pay: $14.00 per hour
Benefits:
- Employee assistance program
- Employee discount
- Free parking
- Referral program
Work Location: In person
Salary : $14 - $15