What are the responsibilities and job description for the Guest Service Agent position at Courtyard by Marriott Ames?
Maintains an inventory of vacancies, reservations and room assignments.
? Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
? Knows room locations, types of rooms available, and room rates.
? Registers arriving guests and assigns rooms.
? Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
? Coordinates guest room maintenance work with the engineering and maintenance division.
? Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
? Knows daily activities and meetings taking place in the hotel.
? Reports any unusual occurrences or requests to the manager or assistant manager.
? Manages and resolves all guest complaints in a professional and courteous manner.
? Processes guest check-outs and handles monetary transactions.
? Maintains customers? privacy.
? Maintains a high level of professional appearance and demeanor.
? Performs other duties as assigned.
? Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
? Knows room locations, types of rooms available, and room rates.
? Registers arriving guests and assigns rooms.
? Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
? Coordinates guest room maintenance work with the engineering and maintenance division.
? Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
? Knows daily activities and meetings taking place in the hotel.
? Reports any unusual occurrences or requests to the manager or assistant manager.
? Manages and resolves all guest complaints in a professional and courteous manner.
? Processes guest check-outs and handles monetary transactions.
? Maintains customers? privacy.
? Maintains a high level of professional appearance and demeanor.
? Performs other duties as assigned.