What are the responsibilities and job description for the Guest Service Agent position at Best Western Premier Hotel?
Job Overview
**WEEKENDS REQUIRED**
Travel and Tourism are both on the rise and we are looking for great people to serve our guests and exceed their expectations each and every time. If you have experience in the industry and want to grow - then come be a part of this winning team!
Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experiences with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- A degree in hotel management is a plus
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed
Work Location: In person
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Paid time off
- Referral program
Work Location: In person
Salary : $14 - $16