What are the responsibilities and job description for the Sales Development Representative (Miami, FL) position at Coursera?
About Coursera
Coursera was founded in 2012 by Stanford professors Andrew Ng and Daphne Koller to make world-class learning accessible to everyone, everywhere. Today, over 190 million learners and 375 university and industry partners use our platform to gain skills in fields like AI, data science, technology, and business. As a Delaware public benefit corporation and Certified B Corp, we're driven by the belief that learning can transform lives through learning.
Why Join Us
At Coursera, we're looking for inventors, innovators, and lifelong learners ready to shape the future of education. You'll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.
We're a globally distributed team and let you choose the best way you work, whether it's from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you're ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below.
Job Overview:
The Sales Development Team is a critical component of our growth plan. All inbound and outbound engagement with prospective customers starts with the SDR team. As a Sales Development Associate, you will be responsible for generating interest in Coursera by contacting prospects, presenting our solutions, and qualifying leads for our sales team. You will work closely with sales and marketing teams to ensure we operate as a seamless organization to build our pipeline of business.
The ideal individual will have an interest in working for a social enterprise. Your knowledge of edtech, and enterprise learning combined with superior communication skills and analytical abilities, will shape Coursera's business to help us provide more access to education globally.
Responsibilities:
- Build a pipeline of leads for the sales team by qualifying inbound inquiries and reaching out to high-potential prospects
- Conduct effective discovery and qualification conversations with prospects through your deep understanding of our product value proposition and use cases
- Develop creative strategies for engaging and nurturing prospects using content, email, phone, social media and any other strategies that work
- Partner closely with members of the sales and marketing teams to coordinate engagement strategies and improving processes
- Use your frontline knowledge of customer needs to educate the broader team on learnings and opportunities
Qualifications:
- A degree or professional experience equivalent
- 6 months of experience in a customer facing role (i.e. retail, customer service, sales) and history of internship(s)
- Must be based in Phoenix, AZ OR Miami, FL
Nice to haves:
- Experience with sales tools including: Zoominfo, Salesforce, and Outreach
- Comfort working in ambiguous, quickly-changing environments
- Have a basic understanding of sales and marketing
- Experience with personal and interpersonal skills in order to effectively communicate with customers
- Experience with high volume request and excellent time management skills
This role is available in the following US Pay Zones:
At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level across four U.S. pay zones. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.
US Pay Zones:
- US-Z1: Bay Area
- US-Z2: NYC and Seattle Metro
- US-Z3: CA, WA, NY, NJ, CO, CT, DC, GA, IL, MA, MD, OR, RI, TX, VA
- US-Z4: AK, AZ, DE, FL, HI, ID, IN, IA, KS, KY, MI, MN, MO, MT, NC, NV, NH, OH, OK, PA, SC, TN, UT, VT, WI
If this opportunity interests you, you might like these courses on Coursera:
- Sales Training: Building Your Sales Career
- Salesforce Fundamentals
Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at accommodations@coursera.org. Learn more in our CCPA Applicant Notice and GDPR Recruitment Notice.
Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.
