What are the responsibilities and job description for the Client Solutions Associate position at Courier Health?
Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.
We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.
In the role of Client Solutions Associate you will support multiple life sciences clients through platform implementation, support, and expansion. You will work directly with our client users to drive adoption, provide strategic guidance, and act as a “voice of the customer” to our internal product team. Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner.
What You'll Do
Benefits
Courier Health is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.
In the role of Client Solutions Associate you will support multiple life sciences clients through platform implementation, support, and expansion. You will work directly with our client users to drive adoption, provide strategic guidance, and act as a “voice of the customer” to our internal product team. Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner.
What You'll Do
- Work in close-knit, collaborative teams to drive impact for Courier Health clients
- Build strong relationships, trust, and credibility with client software users
- Lead 1:1 and group user sessions to gather feedback, educate, and ensure client value
- Develop expert-level knowledge of the Courier Health platform and data model
- Drive platform growth and evolution as a bridge between our clients and Product & Engineering teams
- Present business results and platform impact to senior executives at business reviews
- Own client priorities and day-to-day project management
- Partner with senior stakeholders to build out Courier Health’s Client Solutions function
- 2 years of experience in strategic consulting or client-facing enterprise SaaS
- Team player that thrives working with a diverse set of internal & external stakeholders
- Comfortable presenting to executives and large groups
- Analytical mindset with consistent attention to detail
- Independent, ambitious and enjoys taking initiative
- Experience in, or willingness to learn about, rare disease/specialty pharma
- High energy and passion for our mission, our clients, and the success of their patients
Benefits
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Unlimited Vacation
- Commuter Benefits
- Paid parental leave
- Catered lunch on Fridays
- Wellness stipend
- Great Place to Work Certified
Courier Health is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.