EMS Operations Assistant

County Rescue Services is seeking a motivated and detail-oriented Operations Assistant to support daily EMS operations and serve as the primary liaison for affiliated Emergency Medical Responder (EMR) agencies. This position plays a key role in maintaining operational readiness, supporting workforce coordination, and strengthening partnerships with local EMR organizations.

The Operations Assistant works closely with leadership, field staff, and community partners to coordinate scheduling, manage operational data, support training programs, and ensure compliance with Wisconsin EMS regulations. This role combines administrative coordination, program support, and occasional field response responsibilities.

Key Responsibilities

· Coordinate and maintain staff scheduling for ambulance coverage, training, meetings, and special events

· Support operational readiness through resource coordination, logistics, and project tracking

· Maintain accurate records, documentation systems, and data for reporting and quality improvement

· Serve as the primary point of contact for EMR agencies, supporting communication and collaboration

· Coordinate and deliver EMR training, continuing education, and onboarding

· Ensure EMR compliance with Wisconsin DHS EMS regulations and organizational policies

· Facilitate communication between staff, leadership, EMR agencies, and partner organizations

· Support inventory management and supply coordination

· Participate in emergency response as an ambulance driver or licensed EMS provider as needed

This is a safety-sensitive position, requiring sound judgment and professionalism in both administrative and potential field response environments.

Licensure and Certification

· Wisconsin EMS license (required)

· CPR Instructor certification (required within 12 months of hire)

· Wisconsin Instructor I certification (required within 6 months of hire)

Experience

· Minimum of 2 years of EMS experience

· Experience at the EMR level or higher preferred

· Prior training, teaching, or instructional experience preferred

Skills and Competencies

· Strong organizational and administrative skills with attention to detail

· Ability to manage multiple priorities and work independently in a dynamic environment

· Effective communication and interpersonal skills across staff, agencies, and the public

· Ability to coordinate training and present educational material

· Critical thinking and problem-solving in both operational and clinical settings

· Proficiency with computer systems, scheduling platforms, and data management tools

· Knowledge of EMS operations, EMR programs, and Wisconsin DHS EMS regulations (DHS 110)

Physical and Work Requirements

· Ability to perform administrative and training duties in office and field environments

· Ability to travel to meetings, stations, and training locations

· Ability to lift and handle training equipment

· Ability to perform EMS-related physical tasks when functioning in a field response capacity

Work Environment

This position operates primarily in office and training environments with regular interaction with EMS personnel, EMR agencies, and community partners. Some evening and weekend availability is required. Occasional field response may occur in emergency and prehospital environments.

Equal Opportunity Employer

County Rescue Services is an Equal Opportunity Employer and complies with all applicable federal and Wisconsin employment laws.