Operations Assistant-EMS

Description

Full-time; Monday-Friday

Green Bay, WI

At Aegis Group, Inc., home of County Rescue Services and EAGLE III, you'll join a mission-driven team dedicated to protecting and enhancing the health and safety of our community.  Every day, we deliver innovative EMS, air medical, and healthcare solutions that make a direct impact on public safety and community health. Our team thrives on collaboration, adaptability, and a shared dedication to excellence in emergency care. Here, your work supports a trusted legacy of service and helps ensure that every patient receives the highest standard of care-on the ground and in the air. 

We are seeking a motivated and detail-oriented Operations Assistant to support daily EMS operations and serve as the primary liaison for affiliated Emergency Medical Responder (EMR) agencies. This position plays a key role in maintaining operational readiness, supporting workforce coordination, and strengthening partnerships with local EMR organizations.

The Operations Assistant works closely with leadership, field staff, and community partners to coordinate scheduling, manage operational data, support training programs, and ensure compliance with Wisconsin EMS regulations. This role combines administrative coordination, program support, and occasional field response responsibilities.

Key Responsibilities

 Coordinate and maintain staff scheduling for ambulance coverage, training, meetings, and special events

 Support operational readiness through resource coordination, logistics, and project tracking

 Maintain accurate records, documentation systems, and data for reporting and quality improvement

 Serve as the primary point of contact for EMR agencies, supporting communication and collaboration

 Coordinate and deliver EMR training, continuing education, and onboarding

 Ensure EMR compliance with Wisconsin DHS EMS regulations and organizational policies

 Facilitate communication between staff, leadership, EMR agencies, and partner organizations

 Support inventory management and supply coordination

 Participate in emergency response as an ambulance driver or licensed EMS provider as needed

This is a safety-sensitive position, requiring sound judgment and professionalism in both administrative and potential field response environments.

Requirements

Licensure and Certification

 Wisconsin EMS license (required)

 CPR Instructor certification (required within 12 months of hire)

 Wisconsin Instructor I certification (required within 6 months of hire)

Experience

 Minimum of 2 years of EMS experience

 Experience at the EMR level or higher preferred

 Prior training, teaching, or instructional experience preferred

Skills and Competencies

 Strong organizational and administrative skills with attention to detail

 Ability to manage multiple priorities and work independently in a dynamic environment

 Effective communication and interpersonal skills across staff, agencies, and the public

 Ability to coordinate training and present educational material

 Critical thinking and problem-solving in both operational and clinical settings

 Proficiency with computer systems, scheduling platforms, and data management tools

 Knowledge of EMS operations, EMR programs, and Wisconsin DHS EMS regulations (DHS 110)

Physical and Work Requirements

 Ability to perform administrative and training duties in office and field environments

 Ability to travel to meetings, stations, and training locations

 Ability to lift and handle training equipment

 Ability to perform EMS-related physical tasks when functioning in a field response capacity

Work Environment

This position operates primarily in office and training environments with regular interaction with EMS personnel, EMR agencies, and community partners. Some evening and weekend availability is required. Occasional field response may occur in emergency and prehospital environments.

Equal Opportunity Employer

County Rescue Services is an Equal Opportunity Employer and complies with all applicable federal and Wisconsin employment laws.

Salary : $25