CAD SPECIALIST 2

CAD Specialist II, under the administrative direction of the CAD Administrator, is primarily responsible for the 911 Computer Aided Dispatch (CAD) system and related databases. This includes but is no limited to system maintenance, response plan and user management. This position requires a high degree of competency and technical expertise in CAD Software.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists in maintenance of various databases and resource materials within the Communications Center ensuring all information is up-to-date and accurate alongside CAD Specialist III and I.
• Assists CAD Specialist III in maintaining databases within the Computer Aided Dispatch (CAD) system.
• Assists CAD Specialist III in performing routine maintenance, troubleshooting, and problem solving of the 911 Center’s three (3) CAD system environments at multiple locations.
• Troubleshoots and responds to all CAD-related trouble tickets and/or inquires as assigned.
• Assists in competency testing for all routine hardware and operating system upgrades and updates for the CAD machines.
• Ability to carry out assignments with a high degree of accuracy with some supervision.
• File documents, answer telephone, and relay messages as needed.
• Maintain accurate records of accountability/viability of system equipment.
• Ability to communicate effectively with associates and the public.
• Completes projects as assigned by senior management staff with some supervision.
• Must be able to handle CONFIDENTIAL DATA, disclosure of which is protected by law.
• Must be able to participate in continuing education, as available.
• Excellent organization, verbal, and written communication skills required along with proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
• Must be resourceful and proactive while consistently demonstrating a positive and professional demeanor.
• Must exhibit strong teamwork skills, process requests and relay information in a timely manner.
• Must comply with York County Policies and Procedures as well as YCDES Policies and Procedures.

ESSENTIAL REQUIREMENTS

• Must possess a high school diploma or GED equivalent.
• Must pass the County background check with no records of criminal conviction.
• Minimum of two (2) years work experience as CAD Specialist I and/or experience that provides sound knowledge, skills, and abilities in the primary areas of: Fire, Emergency Medical Services (EMS), and Police services.