Administration Operations Manager - Human Services

Compensation Range $89,065.60 - $124,675.20 -- Job Description Summary Provides strategic and operational leadership for administrative functions across the Department of Human Services, with a strong focus on supporting and developing internal leadership capacity. Works closely with the DHS leadership team to provide coaching, guidance, and support for performance improvement plans and leadership development opportunities. In collaboration with Human Resources, this position manages hiring, onboarding, and offboarding processes, and leads employee engagement and development initiatives. Serves as an advisor, providing informed recommendations to the Department Director on administrative strategies, resource planning, and departmental support needs. However, all final decisions related to departmental operations, personnel matters, and strategic direction are made by the Department Director and the Chief Human Resource Officer. Oversee the contracts team, ensuring full lifecycle management of contracts, agreements, MOUs, IGAs, and RFPs in compliance with federal, state, and county regulations. Directs the development and maintenance of department-wide policies and procedures, and supports strategic planning, internal communications, and operational alignment with organizational goals. This position operates independently from the Human Resources Department and does not assume responsibility for employee relations, disciplinary actions, or other HR-specific functions. All such matters must be addressed in close collaboration with the Department Director, the Weld County Human Resources Department and in alignment with established HR policies and procedures. Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services. Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered. Weld County Department of Human Services’ greatest asset is our staff. The Ideal Candidate will have the following traits: 1. Self-starter who will find solutions and make progress with limited guidance. 2. Integrity with consistently acting with honesty, fairness, and strong moral principles. 3. Strong writing skills that reflect the ability to communicate ideas clearly, concisely, and professionally in written form. -- Job Description Supervision (30%): Directly supervises the Employee Support and Resources and the Contract Administrative teams. Provides leadership, guidance and support to each assigned employee, ensuring a high level of performance and compliance with County, State and Federal rules and regulations. Addresses employee concerns and resolves problems in collaboration with Department Directors and Human Resources. Monitors employee work performance and adjusts work assignments when needed to maximize team capacity and effectiveness. Appraises performance and supports professional development opportunities to build capacity and support succession planning. Participate in recruitment, selection and training of new employees. Division Oversight (30%): Establishes and upholds standards for quality and performance across the division, applying knowledge of business operations and compliance with County, State and Federal employment guidelines and laws, to advance department goals. Monitors and evaluates division performance for effectiveness and to identify areas of improvement and implement strategic enhancements. Leads collaboration with the Contracts Team to maintain compliance with the Contract Management System, Board of County Commissioners expectations, and agenda procedures. Promotes effective communication and partnership with County departments, external stakeholders, and internal teams to support timely and accurate contract execution. Drives operational efficiency by promoting best practices and aligning staff efforts with County and Department policies. Actively contributes to the development and execution of the Department’s Strategic Plan, ensuring alignment between division operations and long-term organizational objectives. Provides strategic direction for department-wide hiring, onboarding, and offboarding processes to ensure consistent and welcoming employee experience. Collaborates with Human Resources to attract and retain qualified candidates, supporting division leaders throughout the recruitment and selection process. Ensure department job descriptions and accurate, up to date, and aligned with classification standards by working closely with division representatives and Human Resources. Manages compliance-related onboarding activities, including background checks, fingerprinting, and tracking. Serves as the SDDS Administrator, managing highly sensitive and confidential data in accordance with CJIS (Criminal Justice Information Services) requirements, and fulfills the role of Terminal Agency Coordinator (TAC) to ensure agency-wide compliance with data security and access protocols. Oversee the Department’s proxy badge system and ensure appropriate access controls are maintained. Fosters a positive, inclusive, and empowered team culture by encouraging innovation, supporting staff-led improvements, and strengthening collaboration across divisions. Operational Leadership or Employee Development and Organizational Capacity Building/Support (30%): Provides coaching and support to department leadership on performance and development strategies; however, all employee relations matters, including disciplinary actions, grievances, and formal performance improvement plans, must be coordinated with the Department Director and approved by Human Resources. Oversees the implementation of systems, including Workday, to track and analyze employee trends, including turnover, development and interests, and engagement data, to inform leadership decisions and support departmental planning. Oversees the design, implementation, and evaluation of the WCDHS Mentoring and Job Shadowing Programs to support onboarding, knowledge transfer, and leadership development. Leads efforts to foster a culture of recognition, collaboration, and team cohesion through department-wide appreciation and engagement initiatives. Identifies and leverages internal and external training resources to enhance employee engagement, retention, and professional growth across all levels of the organization. Partners with division leadership to assess employee development needs and coordinate targeted professional development opportunities that build leadership capacity and operational excellence. Develops and implements strategies to identify and cultivate high-potential employees, supporting leadership development and succession planning. Provides support and guidance to division leadership throughout the full lifecycle of performance improvement plans, ensuring consistency, fairness, and alignment with Human Resources policies and departmental values. Serves as a consultative partner to managers, offering coaching and resources to effectively address performance challenges and support employee growth. Maintains regular communication with the Department Director to ensure transparency, alignment, and awareness of progress and outcomes related to performance improvement efforts. Professionalism and Teamwork (5%): Uses a collaborative and solution focused approach when strategizing or problem-solving. Promotes a positive and inclusive work environment to maximize engagement and idea sharing. Stays informed by participating as appropriate in all team meetings, attends or views recordings for department updates and reads county wide messaging. Understands how one’s day-to-day work impacts the team’s success. Maintains a strong partnership with Human Resources to ensure alignment on personnel matters, while focusing on operational and developmental leadership within the Department of Human Services. Other Duties as Assigned (5%): Follow policies and procedures, the Weld County Code of Conduct and adhere to strict confidentiality guidelines and appropriate release of information outlined in both. Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class. -- Required Qualifications Required Education Successful completion of bachelor's degree OR Combination of education, training and professional work experience performing management, employee development and organizational functions that provide the required knowledge, skills, and abilities. Experience Qualifications Three years’ experience working in a human services environment. Two years’ full-time experience supervising and managing employees include directing work activities and evaluating employee performance. Skills and Abilities Candidate must have experience providing training, workshops or formal presentations. Candidate must possess ability to keyboard at 35 words per minute. Candidate must pass Human Services Background Checks. Candidate must pass a CBI/FBI fingerprint check and will continue to be subject to CBI/FBI monitoring throughout employment. Candidate must have a valid Colorado Driver’s License or obtain one within 30 days of the start date if their current residence is outside of Colorado. Candidate must have adequate automobile liability insurance and maintain current proof of personal auto insurance in the personnel system throughout their employment. Candidate must pass a Motor Vehicle Record (MVR) evaluation if hired and will be subject to continuous monthly MVR monitoring throughout employment. Candidate must provide own transportation and be willing to travel throughout Weld County. Candidate must possess the ability to enter data into several different computer programs. Candidate must possess the ability to learn and apply new computer skills on a regular basis. Candidate must be able to demonstrate their knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook. Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures. Ability to write correspondence. Candidate must possess the ability to effectively communicate in one-on-one and small group situations to customers, clients and other employees of the organization. Candidate must possess the ability to apply math concepts and calculations in the work environment. Candidate must possess the ability to apply common sense to problem solve in a work environment. Candidate must possess the ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress situations. Preferred Qualifications Experience with employee development processes. Licenses and Certifications Candidate must pass Human Services Background Checks. Candidate must have a valid Driver’s License and Liability Insurance Upon Hire Required. Candidate must pass a Motor Vehicle Record (MVR) evaluation and if hired, will be subject to continuous monthly MVR monitoring throughout employment. Candidate must provide own transportation and be willing to travel and transport clients as needed to meet the essential functions of the position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and or hear. The employee may be required to sit for extended periods of time and is occasionally required to stand and walk. Occasionally the employee may be required to lift and/or move heavy files or objects up to 25 pounds. The employee is frequently required to use their hands and reach with hands and arms. Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and ability to adjust focus such as that used when using a computer or reading. Work Environment Primary work location is on the main Greeley campus; however, employees may perform work at any other Weld County locations as necessary. Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday. This position is in-person with a possibility for limited telework opportunities when needed. -- Use the link below to get a closer look at the generous benefits offered: https://www.weld.gov/Government/County-Information/Join-Our-Team/Employee-Benefits -- Weld County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. So many elements of Weld County make us an employer of choice. Community support and impact, a place to make a difference, team unity, career growth and development, being valued, empowerment and so much more is what you will discover as an employee of Weld County. We invite you to explore joining Team Weld, a winning team! The benefits of working for Weld County extend far beyond simply earning a paycheck. There's something for everyone here at Weld County - active and healthy living opportunities, a variety of medical plans to choose from, retirement options and plenty of paid time off to spend with family and friends. We’re excited to have you consider a career with Weld County Government! We offer generous benefits for full-time, regular employees (30 hours/week) and part time (20-29 hours/week) which include but not limited to: Health, Dental and Vision Employer Contributed HSA Medical Clinic Paid Holidays Paid Vacation Paid Sick Leave Wellness Program County Retirement PERA (Health Department only) 457 Retirement Plan 401(k) Retirement Plan Training & Development Tuition Stipend And more! Use the link below to get a closer look at the benefits offered: https://www.weld.gov/Government/County-Information/Join-Our-Team/Employee-Benefits

Salary : $89,066 - $124,675