Risk Management Technician I/II

This recruitment will establish an employment list to fill current and any future vacancies within the Risk Management Division of the County Counsel’s Office. If interested in employment for this position for current or future vacancies, please submit an online application for consideration.

Current vacancy is with the Department of Risk Management located in Visalia, CA. The anticipated life of the list is six months.

Level I and Level II will perform technical and administrative duties in support of Risk Management and County Counsel’s general liability claims program and may support claims involving Property, Workers’ Compensation and Insurance programs.

SALARY INFORMATION: Position can be filled at Level I or Level II depending on the applicants qualifications.

Level I: $4,284 - $5,221 Monthly

Level II: $4,935 - $6,014 Monthly

Typical Duties

DUTY SAMPLE

Level I

• Perform claims examination and adjustment functions for the general liability, malpractice or other insurance programs.
• Ascertain the validity of the claim through research and develop recommendations for corrective action or resolution.
• Assist management to establish reserves for claims using defined guidelines and industry standards.
  
  

For a full list of duties and responsibilities for Level I, please click here.

In Addition To The Above, Level II Will

• Receive, review and analyze complex and routine claims and accident reports to determine the nature of the claim.
• Gather facts and data, interview witnesses, and write briefings, reports, memorandums, and recommendations.
• Coordinate assignments and work of independent adjusters and third party administrator in investigating claims.
  
  

For a full list of duties and responsibilities for Level II, please click here.

Minimum Qualifications

Minimum qualifications are used as a guide for establishing the education, training, experience, special skills and/or license which are required and equivalent to the following.

Education & Experience For Level I

• Equivalent to completion of the twelfth (12th) grade, supplemented by specialized administrative or secretarial training, or courses in public, business, or insurance administration.
  
  

AND

• Three (3) years of progressively responsible experience in a public agency performing insurance claims adjusting or processing, administrative support, or secretarial work.
  
  

Education & Experience For Level II

• Equivalent to completion of twelfth (12th) grade, supplemented by specialized administrative or secretarial training, or courses in public, business, insurance administration, worker’s compensation, or disability/leave management.
  
  

AND

• Two (2) years of demonstrated increasingly responsible experience as a risk Management Technician I OR four (4) years of experience in an equivalent position working with claims or insurance adjustment, workers’ compensation or disability/leave management.
  
  

Knowledge Of

• Methods and techniques of information gathering and interviewing.
• Math sufficient to compute and verify calculations on claims.
• Functions, procedures, and practices of a modern office environment.
  
  

Skill/Ability To

• Work and communicate effectively with people of various educational and socioeconomic backgrounds by respecting beliefs, interpersonal styles and behaviors of both clients and co-workers.
• Operate contemporary office equipment inclusive of computer, keyboard, and all applicable electronic equipment. Write and print clearly, uniformly and legibly.
• Accurately post figures to various ledgers, documents and records.
• Proofread for errors in numbers, grammar and spelling.
• Read and compare information in reports, memos, lists and forms.
  
  

In Addition To The Above, Level II

• Reconcile work daily.
• Deal tactfully with the public and other employees.
• Organize work in proper step-by-step order. Remain flexible to changes in workloads and stress of meeting deadlines.
• Follow verbal and written instructions.
  
  

Please use the links under Duty Sample to review all Knowledge, Skills & Abilities for both Level I and Level II.

License Or Certificate

• Possession of, or ability to obtain, an appropriate, valid California driver's license.
  
  

Additional Information

Conditions Of Employment

• Possession of, or ability to obtain, an appropriate, valid California driver's license.
• Candidates selected will be required to pass a pre-employment drug and alcohol screening. Additionally, a background investigation may also be conducted, which may include a re-investigation every 10 years for some positions.
• An Employment Eligibility Verification using E-Verify may be required on the first day of employment for some positions.
• Some job classes may also require a physical exam.
  
  

College Cost Reduction Access Act: This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan service or visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Bargaining Unit 19

The information listed is a general summary of benefits. These provisions do not constitute an expressed or implied contract and are subject to change.

Benefit Amount: An annual benefit amount is provided and may be applied towards health insurance premiums (medical, dental, vision, life and long-term disability). This benefit is pro-rated and paid on a pay period basis (24 pay periods).

Health Insurance: A choice of PPO and HMO medical plans which include PPO and HMO dental plans and include dental and vision coverage. Dependent coverage is available. Providers include Anthem Blue Cross, Kaiser Permanente, Delta Dental, and Vision Services Plan (VSP).

Retirement: The retirement plan is a defined benefit plan administered pursuant to the 1937 Act County Employees Retirement Act and integrated with Social Security. In addition to ordinary retirement benefits, the plan provides disability and death benefits. Retirement contributions are made by both the County and the employee. The County has reciprocity with the State of California, contracting PERS agencies, and all County 1937 Act Retirement Systems.

Paid Holiday Leave: 12 set days and 1 personal holiday.

Vacation Accrual

2 weeks per year (0-3 years of service)

3 weeks per year (3-7 years of service)

4 weeks per year (7-11 years of service)

5 weeks per year (11 years of service)

Limit of 300 hours.

FLSA exempt employees accrue an additional 5 days of vacation per year.

Sick Leave Accrual: 12 days per year with unlimited accumulation, 60 hours of which may be used toward family sick leave.

Career Incentive Pay

Employees who have completed five (5) or more Years of Service with Tulare County and meet the eligibility criteria described in Administrative Regulation – 52, earn additional pay according to the schedule below. Excludes Fire Battalion Chiefs.

Years of Service

% Increase

Total

5

3%

3%

10

2%

5%

15

3%

8%

20

2%

10%

Group Term Life Insurance and AD&D: $30,000; Provided by Standard Insurance Company.

Long Term Disability Insurance: A Long Term Disability plan is provided. This provides financial protection for you by paying a portion of your income while you are disabled.

Employees are covered by State Disability Insurance. The premium is paid by the employee.

Deferred Compensation: A voluntary deferred compensation plan is available.

To view more detailed descriptions of Tulare County's benefits, please view the Benefits section of our Web site at https://tularecounty.ca.gov/hrd/benefits-wellness/health-plans-active-employees/

The Provisions Of This Bulletin Do Not Constitute An Expressed Or Implied Contract And Are Subject To Change.

01

Describe your administrative support or technical work experience related to managing General Liability claims, including maintaining accurate claim files, records, and documentation. Include your experience interpreting policies, procedures, and applicable laws or regulations.

02

List the computer software programs with which you have working knowledge. Specifically indicate your experience with word processing, spreadsheets, claims management systems, and databases.

03

Describe your experience working with Risk Management programs, specifically related to General Liability claims such as auto liability, property damage, and claims filed against a public entity.

04

Describe any training or experience you have working with insurance claims, including intake, investigation, evaluation, and coordination with departments, claimants, and third-party administrators.

05

Describe your experience performing claims review, analysis, and adjustment functions for General Liability claims, including exposure evaluation, liability assessment, and settlement considerations.

06

Describe your experience and background in report writing. Be specific about the types of reports you have prepared (e.g., claim summaries, incident reports, litigation reviews) and the audiences for whom they were written.

07

Describe any specialized certifications, training, courses completed or professional development related to General Liability, insurance claims, or risk management that you have obtained.

• Required Question