NEORTC CAREGIVER COACH CSB

Reporting directly to the Department Director, Professional Development & Training, the NEORTC Caregiver Coach designs, plans and coordinates coaching for foster caregivers within the fourteen (14) county Northeast Ohio (NEO) region. Coaching is a process by which a coach uses specific strategies to help learners improve performance and contribute to improved agency outcomes.

The coaching relationship is formal, time-limited and focused on specific skill development. Seven coaching stages: (1) Establishing the foundation for coaching; (2) Co-creating the coaching relationship; (3) Observing and analyzing; (4) Creating the coaching plan; (5) Facilitating the learning; (6) Monitoring and following up; (7) Documenting and rewarding.

The NEORTC Caregiver Coach is committed to practicing cultural competence by working respectfully and effectively with people of all cultures, classes, races, genders, ethnic backgrounds, religions, sexual orientations, mental and physical abilities, ages, and appearances in a manner that respects and preserves the dignity of all. The NEORTC Caregiver Coach commits to adhere to SCCS’ mission, vision, and values at all times. The NEORTC Caregiver Coach will ensure that the coaching activity is respectful of the diversity of the individual to be coached and promotes diversity competence.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Conducts ongoing assessment of coaching and training needs for caregivers in the fourteen (14) counties served by the Northeast Ohio Regional Training Center (NEORTC).

• Provides in-person individual or small group coaching to caregivers according to developed and established processes; responds to agency requests. Locates appropriate coaches for skill areas not within coaches’ expertise or capacity; Schedules and conducts coaching according to caregiver availability which could include evening and weekend sessions.

• Monitors and documents coaching performance by established guidelines throughout coaching event and provides feedback and data to NEORTC Director and stakeholders.

• Performs and/or reviews needs assessment data to determine coaching needs and plans; assesses agency (or other) barriers to implementation of coaching; Meets regularly with county liaisons to assess coaching needs; participate in annual site visits.

• Maintains files and documentation of coaching for entry into Learning Management System (LMS) and/or SharePoint; Enters all coaching into LMS and assists the NEORTC Director with Trainer/Coach Payment as it relates to coaching activities.

• Provides all forms and feedback to counties and coached individuals. Maintains coaching files assuring data and information is reported and accurate in CAPS and other Data Files; Assures accuracy in entry and validation through LMS, data checks and payment reports.

• Promotes preservice activities and have knowledge of the preservice curriculum so that as the need arises the coach will train and support preservice trainings for counties; Attends all required Training of Trainers (TOTs) and Training on Content (TOCs).

• Assists NEORTC Director in developing, maintaining, and evaluating caregiver coaching program and meeting RTC Contract Deliverables; Collaborates with other regional OCWTP caregiver coaches to ensure consistency.

• Attends meetings, as invited, to support collaboration with OCWTP and county partners to provide plan to build skills and knowledge of caregivers.

• Assists in the development of the coaching program, including coaching assignments in other regions as necessary; Conducts rounds of preservice training as needed.

• Maintains positive public relations with constituent county agencies through ongoing contact and site visits as needed and/or as directed by the Department Director and/or chain of command.

• Participate in the recruitment, development and support of trainers who train in areas identified as a need for child welfare caregivers and/or adoptive parents.

• Identifies and collaborates with trainers to develop workshops to meet identified training needs; Submits workshops for approval through the OCWTP approval process.

• Represents NEORTC at the Regional Training Center (RTC) Director’s meetings and Ohio Child Welfare Training Program (OCWTP) Steering Committee as assigned by the Department Director and/or chain of command; Represents NEORTC on various state level work teams as assigned by Department Director and/or chain of command.

• Works in the OCWTP learning management system (LMS) to register guests, close caregiver training sessions and assists agency staff, county liaisons and foster caregivers with LMS issues; Updates caregiver information including adding new staff, updating position changes, promotions, etc.

• Assists the Department Director, Professional Development & Training with administrative activities related to the work of the department.

• Attends trainings as identified by the chain of command; Maintains professional and technical knowledge by attending educational workshops; Reviews professional publications; establishes personal networks; participates in professional societies/associations.

• Participates in agency wide and community initiatives which support the overall mission of the agency; Participates on agency committees where applicable/appropriate.

• Attends and participates in supervision meetings as established by the employee’s chain of command and based on the needs of the employee/workload; Attends and participates in all agency meetings including unit, department, division, and all staff meetings.
• Adheres to all agency policies and procedures, including but not limited to the agency’s Professional Ethics and Conflict of Interest policy.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelor’s degree in Social Work, Family Life Education or Human Services related field required. Background knowledge of the day-to-day responsibilities and challenges facing foster, adoptive and kinship caregivers (lived experience) required.

Two (2) years' experience in adult education or training/coaching, program development and design preferred.

Five (5) years' experience in a Child Welfare agency or five (5) years’ experience as a foster or adoptive parent (within the past 24 months) and recommendation from current or previous licensing agency preferred.

Certificates, Licenses, Registrations
LSW/LISW or LPC/LPCC or Certified Family Life Educator preferred.

Incumbent must possess a valid State of Ohio drivers' license with no more than eight (8) points on his/her driving record at any time to drive his/her/their own vehicle and no more than six (6) points to drive an agency vehicle. Incumbent must also possess auto insurance as defined by Ohio Administrative Code (OAC) at all times.

Incumbent must also adhere to agency policies that address these topics.

Computer Skills
To perform this job successfully, an individual must have demonstrated knowledge in all Microsoft Office products including, but not limited to Word, Excel, PowerPoint, as well as Publisher; demonstrated knowledge of audiovisual equipment as it pertains to the training environment. Knowledge of the OCWTP learning management system preferred.

Supervisory Responsibilities
This position has no supervisory responsibilities.

Core Competencies
To perform this job successfully, an individual must demonstrate the following competencies:

1. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; Reacts well under pressure.

2. Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

3. Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client's/employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments.

4. Dependability - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan; Follows through on commitments.

5. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.

6. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.

7. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

8. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
9. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Approaches others in a tactful manner.

10. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

11. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules staff and their tasks; Develops realistic action plans.

12. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

13. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

14. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

15. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

16. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.

17. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.

Social Work Knowledge Base
Must have knowledge and skill in the following areas: Child Development, Family Systems Theory, Crisis Intervention, Domestic Violence Issues and Substance Abuse Issues. Must have working knowledge of risk assessment and child abuse/neglect indicators.

Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

Demonstrated excellence in customer service required.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Qualifications
Incumbent is required to travel to/from Agency meetings within the County and State as directed by the Executive Director and/or Division Director, and as required for job duties. Travel requires the use of a vehicle insured in the incumbent's name, unless a County-owned vehicle is secured. Personal vehicles must be in good working order and appropriately accommodate passengers as needed. Regular attendance is required. Incumbent must adhere to Agency policies regarding use of time off at all times. Incumbent is required to adhere to Agency rules & regulations and support the mission, vision & guiding principles at all times.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to manipulate objects; reach with hands and arms and talk or hear. The employee is frequently required to stand and walk.

The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to twenty-five (25) pounds, occasionally lift and/or move up to fifty (50) pounds and rarely lift and/or move up to seventy-five (75) pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is rarely exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Summit County Children Services
264 S. Arlington Street Akron, OH 44306

Work Schedule:
Monday-Friday; 8:30am to 4:30pm

• Evening and Weekend work required as needed

Pre-Employment Testing Requirements: Pre-employment Drug and Alcohol Testing, Criminal Background Check, Driving Record Check.