Human Services Specialist II - Eligibility

Looking to make a positive difference in people's lives? Consider working as a Human Services Specialist at the Health and Human Services Agency in Nevada County! The Human Services Specialist I is a trainee-level position in which individuals will receive in-service training and are given detailed instructions pertaining to Social Services Eligibility programs. The Human Services Specialist II is a journey-level position in which individuals are given general instructions pertaining to a broad range of Social Services, Veterans Services, or Child Support programs. Human Services Specialist IIs are expected to manage a full, multi-program caseload independently, referring regulatory or technical questions to a lead or supervisor. Other vital duties include:

• Perform interactive interviews and identify eligibility for public assistance programs and services.
• Connecting customers to community services and programs.
• Collect and analyze financial data to determine eligibility for multiple aid programs or child support obligations.
• Assist customers in acquiring their federal, state, and local benefits.
• Counsel customers on a wide spectrum of available resources for customers and their dependents.
• Explain laws, regulations, rules, and policies to customers and guide them of their rights, complaint resolution process, and responsibilities.
• Perform initial application interview for public assistance programs and services.
• Ensure accuracy and completion of application and declaration forms.
• Attend outreach events and assist community members with applying for public assistance programs.
• Assist current customers with retaining benefits through phone call reminders and assistance with verification collection.
• Explain laws, regulations, rules, and policies to customers and guide them of their rights, complaint resolution process, and responsibilities.
• Prepare and process correspondence, reports, and legal documents. 
• First responder for Office of Emergency Services calls for assistance.

A Human Services Specialist is an integral part of our team whose mission is to protect lives, promote health and wellness, and provide support and services to help Nevada County residents meet their basic needs and to improve the quality of life in our community! This classification is crafted for individuals who have graduated from high school and have an Associate of Arts or Science degree from an accredited college or university in Communications, Business, Psychology, Social Work or a related degree. One year of general clerical or administrative work experience is required for a Human Services Specialist I. One year of work experience comparable to a Human Services Specialist I is required for a Human Services Specialist II. 

Individuals who show patience, understanding, and caring in their dealings with others are highly valued. Other relevant personal traits include social skills, a strong sense of responsibility, a team approach and the ability to manage time optimally. 

Our full-time staff members enjoy an extensive benefit package including but not limited to a generous leave program, 11 standard holidays and 3 floating holidays, CalPERS retirement, medical insurance, dental insurance, vision insurance, life insurance, flexible spending accounts for medical and dependent care expenses, and a deferred compensation plan including 401(a), 457(b), and Roth options. Nevada County is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program through the Department of Education. And because we care about work-life balance, we also offer flexible schedules and telework options to our staff depending on program needs! 

Why Nevada County? 

Because here, your contribution, your worth, your ideas, all have a place! We thrive on transparent and ongoing communication through employee newsletters, social media and hosted sites. We strive to be the best version of ourselves through continuous improvement. We learn and grow as a team. Great discoveries happen when people from a diverse set of backgrounds come together. Best of all, you make a difference in the lives of our community every day. Bring your whole self to our place. 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 To learn about this job and the minimum requirements, click here.Graduation from High School or GED plus an Associate of Arts or Science degree from an accredited college or university in Communications, Business, Psychology, Social Work or a related degree.  One year of experience comparable to a Human Services Specialist I.

Salary : $61,196 - $74,707