Program Client Liaison

MARQUETTE COUNTY

To apply please complete the application available found our website: www.co.marquette.mi.us

General Summary

Under the supervision of the Division Director, provides a broad range of administrative support functions to help facilitate the coordination of program assistance to public health clients. Serves as a program client liaison with outside agencies, and as health department program representative to the Michigan Department of Health and Human Services (MDHHS). Assists clients with the application process and problem resolution. Maintains supplies for various Community Health programs.

Essential Functions

1. Serves as administrative support to the Community Health Division. Answers inquiries of visitors and telephone callers regarding departmental procedures, schedules, program information, eligibility requirements, and other matters. Reviews and assists clients in completing forms and applications and ensuring completion.

2. Works with families to resolve program problems and billing related issues. Serves as the liaison between families and Michigan Department of Health and Human Services (MDHHS), medical providers, or other health agencies. Assists with coordination of services, resolution or program logistics, and adherence to policies and procedures. Ensure clients have access to services necessary to address all aspects of a diagnosis. Collaborate with professional agencies related to client and policy issues.

3. Independently manages program components requiring the research and compilation of data, assisting in the development, implementation and revision of program policies and procedures, representing the department to other agencies and the public on program specific issues, and performing other program administrative functions.

4. Drafts forms, training materials, reports, and client notes using information from client or project files. May devise and develop office forms and procedures. Composes correspondence in response to a problem or inquiry for which standard procedure and past practice provide guidance, but a thorough knowledge of departmental procedure is required.

5. Edits grant applications, quarterly reports, and program amendments.

6. Maintains electronic medical records and databases for client charts and provides administrative support to professional staff, managers, and physicians regarding client status which are of a sensitive or confidential nature.

7. Provide administrative assistance to the MCHD Immunization program including monitoring temperature control logs, monitoring and balancing inventory, and ordering vaccine.

8. Provide administrative assistance to the Vaccine for children Providers in Marquette County including monitoring program compliance and offering corrective action plans.

9. Collaborate with external program staff including state and other agencies regarding program functions, policies, and logistics. May be responsible for departmental contacts with other governmental agencies to obtain or provide required information.

10. Attend associated program meetings to provide status updates and assist with outreach. Attend the annual immunization conference, bi-annual IAP meetings, and monthly vaccine management calls.

11. Schedules and arranges meetings of various teams and committees. Serves as secretary for meeting by taking notes, attendance, and preparing minutes.

12. Establishes and maintains office filing systems including maintaining cross-index reference files.

13. May order supplies for a division, review bills for payment, and perform other bookkeeping functions for a division.

14. Assembles materials and prepares reports of departmental service activities, fiscal status reports, budgets, and other data.

15. May be responsible for departmental contacts with other governmental agencies to obtain required information or provide same.

Other Functions

16. May be required to fill in for School Clinic Secretary, Program Clerk, and Environmental Health Administrative Assistant.

17. Function in a response capacity to public health emergencies consistent with knowledge, skills, experience and professional licensure/certification. Acquire knowledge to be competent in appropriate response roles.

This list may not be inclusive of the total scope of job functions to be performed. Duties and responsibilities may be added, deleted, or modified at any time.

Employment Qualifications

Education: High school graduation or equivalent, with some advanced coursework in accounting, data/word processing, and medical terminology. Associate’s Degree in business administration, secretarial, accounting, or related area preferred.

Experience: Two years of more responsible accounting, secretarial, records processing or related administrative experience.

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.

Physical Requirements:

· Ability to access all administrative areas of the department.

· Ability to enter and retrieve information from a computer.

· Ability to enter and retrieve documents from departmental filing system.

This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements.

Working Conditions:

· Works in office conditions.

Pay: $18.37 per hour

Benefits:

• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $18