Information Technology Analyst I

Under general supervision or direction, designs, implements, and maintains the County’s IT systems; configures and troubleshoots system performance; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the IT Manager. Exercises no direct supervision over staff.The job functions listed below are not inclusive or exclusive and are intended only as illustrations or examples of the various types of work that may be performed in various divisions/departments. Types of work performed shall be within the scope and licensure (if required) for the classification. Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.

Some duties, knowledge and abilities may be performed in a learning capacity by positions at the entry (I) level.

• Provides support for service requests from users, ensuring prompt and effective resolution; oversees service requests and offers assistance to the County's departments as needed.
• Deploys, configures, and updates applications using scripting, deployment tools, and best practices; administers applications, troubleshoots related issues and applications, integrates applications, and manages functions.
• Creates and maintains software packages for county-wide deployment of new applications.
• Analyzes software and hardware issues and conflicts; investigates and troubleshoots complex issues by analyzing logs and identifying root causes.
• Manages phone and electronic device distribution and works with vendors to troubleshoot phone system issues.
• Analyzes user requirements, system performance data, and user feedback to identify areas for improvement and optimization.
• Assists in the development and delivery of technical training materials and resources to end-users, ensuring they can effectively utilize technology solutions.
• Creates and maintains documentation for technical processes, procedures, and troubleshooting guides to aid end-users and colleagues.
• Collaborates with cross-functional teams on IT projects, such as system upgrades, migrations, and deployments, to achieve project goals.
• Liaises with technology vendors to troubleshoot issues, obtain technical support, and stay informed about product updates and improvements.
• Performs related duties as required.

KNOWLEDGE OF:

• Troubleshooting methodologies, including systematic problem-solving, root cause analysis, and the ability to efficiently diagnose and resolve complex technical issues.
• A wide range of software applications commonly used in business environments, including office productivity suites, collaboration tools, and industry-specific software.
• Data security principles, including access controls, authentication methods, data encryption, and best practices to safeguard sensitive information.
• Computer hardware components, including CPUs, memory, storage devices, and peripherals, along with the ability to diagnose and replace hardware components when necessary.
• Principles and practices of developing and maintaining technical documentation, files, and records.
• Applicable federal, state, and local laws, codes, and ordinances relevant to the area of responsibility.
• Techniques for providing a high level of customer service by effectively dealing with the public,vendors, contractors, and County staff.
• The structure and content of the English language to effectively perform the work.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

ABILITY TO:

• Analyze complex technical issues and provide effective solutions for County related information systems.
• Diagnose system and network problems.
• Adapt to changing priorities and the willingness to learn new technologies and methodologies.
• Anticipate issues, identify opportunities for improvement, and take proactive actions to resolve application and technology system related issues.
• Maintain accurate files and records.
• Prepare clear and concise reports, correspondence, and other written materials.
• Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
• Respond to and effectively prioritize r requests for service.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

EDUCATION AND EXPERIENCE
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Equivalent to a bachelor’s from an accredited college or university, or equivalent technical certification, with major coursework in computer science, information technology, or a related field.
• One (1) year of increasingly responsible experience providing technical-level support for technology systems and/or applications.

LICENSES AND CERTIFICATIONS

• Possession of, or ability to obtain by the time of appointment, an appropriate California driver’s license.
• Some positions may require possession of, or ability to obtain, nationally recognized industry specific technical certification(s) pertinent to the assigned area(s) of responsibility.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, and to operate a motor vehicle to visit various County and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The application review process will include screening to ensure applications are complete and meet all minimum qualifications. In addition to the application, the applicant is required to complete the Supplemental Questions to further evaluate their education, training and experience relative to the required knowledge, skills and abilities for the position. Applicants must submit answers that are as complete as possible.
 
Only qualified applicants who pass the minimum qualifications review, will be invited to the examination process which may be administered by a written examination, oral interview, or any combination of qualifications appraisal determined by the Department of Human Resources to be appropriate. The Department of Human Resources will make reasonable accommodation in the examination process for disabled applicants. If you have an accommodation request, please indicate such on your application.

Depending upon the number of applicants meeting the minimum qualifications, applicants may be scheduled for one or more of the assessments listed below. Of those passing the initial assessment, only the top 15 will move forward to the appraisal panel. Passing score is 70% out of 100% on each assessment section.  If only one assessment is conducted, the weight for that assessment will be 100%.

THE APPRAISAL PANEL (100%) IS TENTATIVELY SCHEDULED FOR MONDAY, JUNE 1, 2026

To move forward in the application process, you must complete an online application through our website https://www.governmentjobs.com/careers/maderacountyca. All job postings are also included via the TDD phone at 559-675-8970 and the 24-hour job line at 559-675-8685. Please attach a copy of your unofficial transcripts (indicating when degree was awarded), licenses, and certificates to your application or your application may be considered incomplete. Resumes may be uploaded but cannot be used in place of a completed application.  
 
For an open recruitment, applicants claiming veteran's preference must submit a copy of their DD-214 form along with the application. Candidates who attain ranking on an eligible list and are involuntarily called to active duty may be considered for eligibility reinstatement upon their return. 
 
PLACEMENT ON THE ELIGIBLE LIST:
The Civil Service Commission may limit the number of qualified applicants eligible to participate in the examination process. If two or more candidates have the same total final score on an examination, they shall be ranked in order of their scores in that portion of the examination which has the greatest weight.  The names of two or more eligibles having final ratings which are identical shall be grouped on the eligible list as tie names with equal rank for certification and appointment purposes.
 
Candidates who are successful in all phases of the examination process will be placed on an eligible list, in rank order based on a calculation of their total score from the examination process. The eligible list established by this recruitment will be active for a minimum of six (6) months or one (1) year, unless otherwise determined by the Director pursuant to section 6-4 (b) and may be extended for up to an additional year by the Commission.  
 
PRE-EMPLOYMENT MEDICAL REQUIREMENTS:
As a condition of employment with the County of Madera, a candidate must submit to a Tuberculosis (TB) screening, and related follow up testing as necessary. Designated classifications* are also subject to a medical examination, which includes a review of medical history. TB screenings and medical exams are administered by the Madera County Public Health Department and/or health care professional designated by the County. 
 
Designated classifications required to submit to an employment medical examination generally include those that are physical in nature or as may be required by law. If you have any questions about the pre-employment requirements, please contact the Department of Human Resources at (559) 675-7705 or hr@maderacounty.com.
 
ELIGIBILITY FOR EMPLOYMENT:
You will be required to submit verification of your identity and citizenship or legal right to work in the United States at the time of and as a condition of an offer of employment.

As a condition of employment, all prospective employees shall be required to be fingerprinted.

EQUAL EMPLOYMENT OPPORTUNITY

Madera County does not discriminate on the basis of race, color, religion, sex, gender, gender identity, gender expression, transgender status, national origin, age, disability (physical or mental), medical condition, pregnancy, genetic information, ancestry, marital status, sexual orientation, veteran or military status, political affiliation, or any other basis protected by Federal or State law.

Salary : $69,168 - $85,067