Victims Services Assistant - SR-13

Duties Summary

Independently performs a variety of administrative, technical, and clerical support for the programs and activities involving the investigations of domestic violence and sexual assault cases; serves as the department's liaison regarding such cases, working with service agencies and the victims; and performs other related duties as assigned.

There is one (1) immediate permanent full-time vacancy with the Office of the Prosecuting Attorney - Victim/Witness Unit in Kailua-Kona.

The eligible list may be used for other permanent and temporary vacancies as they arise during the life the list. Temporary appointment may lead to conversion to permanent appointment.

Examples of Duties

• Oversees, sets up, revises, and maintains the program's files and control records.
• Opens case files; reviews, compiles, summarizes, and enters data into the central database; monitors the status of pending cases and prepares reports as requested.
• Analyzes and searches through files, records, and police reports to extract and compile data; organizes information and prepares operational, statistical, and special reports.
• Establishes a good working relationship with the various private and public agencies that provide services to victims of sexual assault and domestic violence.
• Establishes telephone contact and maintains positive relationship with victims; provides updates on the status of their case; discusses concerns and related problems; informs victims of the agencies that provide services; may assist in coordinating services with agencies as requested; keeps investigators informed of victims' concerns.
• Acts as the department's liaison regarding cases; attends inter-agency meetings to ensure continual flow of dialogue and information.
• Assists police investigators in the transition of victim services to the Office of the Prosecuting Attorney's Victim/Witness Counselors when an investigation is submitted for prosecution.
• Assists investigators with the preparation, revision, and maintenance of internal procedures and guidelines for the Domestic Violence and Sex Crimes Unit.
• Coordinates the logistics for meetings, workshops, and presentations.
• Provides information to the public regarding the various agencies working with the department on sexual assault or domestic violence issues.
• Assists in the preparation of materials and training for departmental and other agencies' personnel.
• Composes routine correspondence from general instructions; types memoranda, reports, statements, forms, and other materials into final form; checks and proofreads materials.
• Operates a vehicle to perform work-related duties.
• Performs other related duties as assigned.

Minimum Qualification Requirements

Training and Experience:
A combination of education and experience substantially equivalent to:

• graduation from high school, and
• four (4) years of clerical and administrative work experience that included records and file maintenance; research, tabulation, and preparation of reports; and public contact, of which
• two (2) years shall have included experience in the criminal justice system or providing services to victims, and
• possession of a valid State of Hawai`i Driver License (Class 3) or any other valid comparable driver license at time of filing. (You will be required to submit your valid driver's license at time of hire.)

Examination: All applicants who meet the minimum qualification requirements will be assigned a score of 70 points. An education and experience evaluation will be conducted based on the applicant's training, education and experience as presented in the application.

Please read the minimum qualification requirements carefully. Be certain to list all pertinent training and experience, as this may be important in determining your examination score. It is essential that the applicant describe fully the duties and responsibilities of each position held, specify the date of each position held (from and to, month and year), and indicate the number of hours worked per week.

Attach all required documentation (e.g. official transcript, professional license(s)/certification(s), DD-214, etc.) at the time of submitting your application.

Note: In-person interviews and/or further testing in Hawai'i County may be required at the discretion of the hiring department/agency. If in-person interviews and/or further testing are required, applicants who are referred to the hiring department/agency must be available to participate in person and at their own expense at that phase of the selection process.

Knowledge of: office practices and procedures, including records maintenance and filing, collection and maintenance of data, various public and private resources providing services to victims, public relations, grammar, spelling, and word usage, and the use of standard office machines, personal computer, and software applications.

Ability to: understand, interpret, and explain laws, ordinances, regulations, and policies; establish and maintain effective working relationships with individuals possessing a wide range of educational and work experience backgrounds, e.g., fellow employees, victims, other agency employees, representatives of community groups, and the public, maintain records and files, make arithmetic computations, summarize data and prepare simple reports, operate standard office machines and equipment, type or keyboard, which applicants may be required to demonstrate by satisfactorily passing a performance exercise at the time of interview, and follow oral and written instructions.

Physical Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations

Physical Effort Grouping: Light

Benefits of County Employment: The County of Hawai‘i offers a competitive compensation package. Your total compensation is comprised of your salary and a generous range of valuable benefits, subject to eligibility requirements.

• Flexible Working Arrangements: Options may include alternate work schedules (4-10) and flexible working hours. (Not all Departments/Agencies participate and not all positions are eligible.)
• Vacation: Start accruing paid vacation time immediately upon hire – up to 21 days per year.
• Sick Leave: Start accruing paid sick leave time immediately upon hire – up to 21 days per year.
• Holidays: The County provides 13 paid holidays per year (plus General Election Day when applicable).
• Training and Development: The County has a variety of training and development opportunities for employees.
• County Tuition Reimbursement Program: This scholarship program rewards employees who take the initiative to advance their education and learning.
• Public Service Loan Forgiveness (PSLF) Program: You may be eligible for this federal program which forgives portions of federal student loans for individuals working in public service.
• Retirement Plan: The Employees’ Retirement System is a qualified defined benefit public pension plan that provides retirement, disability, survivor and other benefits to all eligible full-time and part-time county employees in the State of Hawaii as well as their beneficiaries.
• Deferred Compensation: Save additional money for retirement - this voluntary supplemental retirement savings plan allows for the investment of tax-deferred contributions.
• Flexible Spending Plan: Use pre-tax dollars to pay for qualified dependent care and/or medical expenses, as well as insurance premiums.
• Health Benefit Plans: The County of Hawai‘i offers a variety of health benefit plans for eligible employees.
• Employee Assistance Program (EAP): This voluntary assistance program provides employees and their family members with free professional and confidential assistance in overcoming personal and work-related problems.
• Group Life Insurance: Free life insurance policy for active employees.
• Credit Union Membership
• Other Leaves: You may be eligible for other leaves, including Family Leave, Funeral Leave, Leave Sharing, Military Leave, Donor Leave, Victims Protection Leave, as well as leave for Parent-Teacher Conferences, Disaster Relief, Blood Bank Donations, and Jury Duty.

All benefits are subject to eligibility requirements and change due to legislative actions and/or changes negotiated through collective bargaining. Please check out the benefits tab for additional information.

Supplemental Information

Please scan and attach these supporting documents to your on-line application, if required:

• an official college transcript,
• a valid driver's license,
• a temporary assignment verification,
• professional licenses, and/or
• certificates.

Benefits of County employment: The County of Hawai‘i offers a competitive compensation package. Your total compensation is comprised of your salary and a generous range of valuable benefits, subject to eligibility requirements.

• Flexible Working Arrangements: Options may include alternate work schedules (4-10) and flexible working hours. (Not all Departments/Agencies participate and not all positions are eligible.)
• Vacation: Employees start accruing paid vacation time immediately upon hire. 14 hours are earned after a full month of service, which equals to 21 days per year, with a maximum accumulation of 90 working days.
• Sick Leave: Employees start accruing paid sick leave time immediately upon hire. 14 hours are earned after a full month of service, which equals to 21 days per year, with no limitation on the amount of sick leave that may be accumulated.
• Holidays: The County provides 13 paid holidays per year (plus General Election Day when applicable).
• Training and Development: The County provides a variety of training and development opportunities for employees.
• County Tuition Reimbursement Program: Scholarship program for employees who take the initiative to advance their education and learning, subject to eligibility requirements and reimbursement limits.
• Public Service Loan Forgiveness (PSLF) Program: A federal program forgiving the balance of federal student loans for individuals working in public service. For program requirements and additional information, please visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
• Retirement Plan: The Employees’ Retirement System is a qualified defined benefit public pension plan covered under Section 401(a) of the Internal Revenue Code. It provides retirement, disability, survivor and other benefits to all eligible full-time and part-time county employees in the State of Hawaii as well as their beneficiaries. For more information visit https://ers.ehawaii.gov
• Deferred Compensation: Eligible employees may participate in the Island Savings Plan (a deferred compensation plan as provided under Section 457 of the Internal Revenue Code.) This is a voluntary supplemental retirement savings plan that allows for the investment of tax-deferred contributions into a variety of investment options.
• Flexible Spending Plan: Eligible employees can use pre-tax dollars to pay for their portion of insurance premiums, qualified dependent care and/or medical expenses.
• Health Benefit Plans: The County of Hawai‘i offers the following health benefit plans for eligible employees:
  • Medical Plan (HMO or PPO)
  • Vision Plan
  • Dental Plan
  • Prescription Drug Plan

• Employee Assistance Program (EAP): The County offers a voluntary assistance program which provides its employees and their family members with free professional and confidential assistance in overcoming personal and work-related problems.
• Group Life Insurance: The County provides a free life insurance policy for active employees.
• Credit Union Membership
• Other Leaves: You may be eligible for other leaves, such as: Family Leave, Funeral Leave, Leave Sharing, Military Leave, Victims Protection Leave, Parent-Teacher Conferences, Disaster Relief, Blood Bank Donations, Donor Leave, and Jury Duty.